Assistant Store Manager Operations

Nike; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A global sportswear company in Greater London seeks an Assistant Head Coach to enhance store operations. This role involves collaborating with leadership to deliver outstanding service, overseeing team performance, and implementing strategies for sales growth. Candidates should have retail experience, excellent communication skills, and a passion for sports. The position offers competitive salary, bonuses, and employee discounts in an inclusive environment.

Benefits

Attractive salary

Monthly bonuses

Employee discounts

Benefits package including pension

Development opportunities

Regular training

Access to sports activities

Qualifications

• Experience in retail and/or leadership positions is a plus.
• Very good command of English language (written and spoken).
• Flexibility to work in shifts and on weekends.

Responsibilities

• Cooperate with the Head Coach to create a unique shopping experience.
• Coordinate a diverse team and ensure an excellent work atmosphere.
• Implement operational processes to reach sales targets and improve consumer satisfaction.
• Oversee various departments and ensure compliance with NIKE standards.
• Provide reports about store activities and consumer insights.

Skills

Passion for NIKE and/or love of sport

Retail and/or leadership experience

Exceptional consumer service skills

Strong communication skills

Team coaching and development

Job description

NIKE WEST LONDON - Assistant Store Manager (Operations)

Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!

In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called “Lead“ and a Sales Associates is called "Athlete".

Join the NIKE, Inc. team!

As an Assistant Head Coach you are:

• Cooperating with the Head Coach to create a unique shopping experience and deliver service excellence to our consumers.
• Coordinating, supporting and supervising a diverse team and ensuring an excellent work atmosphere (e.g. recruitment, development, performance management, staffing).
• Implementing operational excellent processes and tools to reach sales targets, optimize services and improve the consumer satisfaction as well as to increase efficiency and productivity.
• Overseeing various departments such as Commercial, Athlete and/or Consumer Experience.
• Supporting Head Coach in implementing NIKE’s strategy in your store (e.g. sustainability, membership, digital services).
• Providing reports about store activities, local marketplace and consumer insights.
• Ensuring that the store complies with all NIKE standards and guidelines.
• Cooperating with your business partners across stores and HQ.

What you get:

• Attractive salary that evolves with the market and experience.
• Opportunity on receiving monthly bonus payments.
• Attractive online and in-store employee discounts.
• Attractive Benefits Package, Pension & Share scheme.
• Exciting development and career opportunities.
• Regular training on leadership, sales and products.
• A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I).
• Staff dress to represent NIKE and foster our team spirit.
• Access to sports activities.
• Opportunities to participate in unique NIKE moments.

What you bring

• A passion for NIKE and/or love of sport.
• Some experience in retail and/or leadership positions.
• Very good command of English language (writtenand spoken).
• Experience and competency in serving exceptional consumer service.
• Ability to coach and develop a strong team.
• Strong focus on communication.
• Flexibility to work in shifts and on weekends.

Qualifications:

• Extensive retail experience including experience in management.
• Enthusiasm and passion about sports and / or sports fashion.
• Availability to work evenings and weekends