Owners Lounge Team Member

Haven; Cockenzie and Port Seton; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A holiday resort company in Cockenzie and Port Seton is looking for an Owners Lounge Team Member. In this role, you will greet Holiday Homeowners warmly and provide excellent service while creating a friendly social atmosphere. Responsibilities include taking drinks and food orders, maintaining the lounge area, and supporting events. The ideal candidate should have a customer-focused approach, good communication skills, and be able to work flexibly, including evenings and weekends. Join us to enhance the experience for our valued homeowners.

Qualifications

• Previous experience in a bar or hospitality is beneficial but not essential.
• Applicants must be at least 18 years old to sell alcohol.
• Flexible availability is required including evenings and weekends.

Responsibilities

• Greet Holiday Homeowners warmly and provide attentive service.
• Take and prepare drinks and food orders accurately.
• Maintain a clean and organized bar and lounge area.
• Support owner events and social activities effectively.

Skills

Customer-focused approach

Communication skills

Ability to work in a team

Organizational skills

Job description

Overview

Position: Owners Lounge Team Member

Type: Full-Time / Part-Time / Seasonal

Pay Rates: Up to £12.21 per hour depending on age

Join our One Great Team at Haven as an Owners Lounge Team Member, where you’ll help create a relaxed, welcoming, and high-quality experience exclusively for our Holiday Homeowners. This role is all about great service, familiar faces, and creating a comfortable social space that owners love returning to. We’re on the hunt for a friendly, upbeat Owners Team Member to bring some fun and flavour to our team. In this role, you’ll be the face of our Owners Venue.

Key Responsibilities

• Greet Holiday Homeowners warmly and provide attentive, personalised service
• Take and prepare drinks orders, including beers, wines, spirits, and simple cocktails
• Take and serve food orders, working closely with our kitchen team
• Maintain a clean, organised, and well-presented bar and lounge area
• Build rapport with owners, helping to create a friendly, community feel
• Support owner events and social activities, including setting up, serving, and ensuring events run smoothly
• Work collaboratively with other departments across the park when required to support owner experiences and operational needs
• Work closely with the team to ensure smooth day-to-day lounge operations
• Follow all responsible alcohol service and health & safety guidelines

Requirements

• Previous experience in a bar, hospitality, or customer-facing role is beneficial but not essential
• Applicants must meet the minimum legal age of 18 to sell alcohol
• A friendly, professional, and customer-focused approach
• Confident communicator who enjoys building positive relationships
• Able to work calmly and efficiently in a relaxed but service-led environment
• Flexible availability, including evenings, weekends, and holidays