Resident Services Assistant

Wearehomesforstudents; Liverpool; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading student accommodation provider in Liverpool seeks a Resident Service Assistant to support the lettings and property management team. The role focuses on rent collection, compliance documentation, and providing excellent resident service. Candidates should have strong communication skills, IT proficiency, and attention to detail. Experience in property administration is desirable. Join a supportive team and contribute to shaping the future of student living in a dynamic environment.

Qualifications

• Strong written and verbal communication skills in English.
• Ability to prioritise tasks and manage deadlines.
• Experience in property administration is desirable.

Responsibilities

• Support the team with rent collection and debt management.
• Upload and maintain compliance documents.
• Maintain accurate records in the system.
• Liaise with the wider team to resolve resident complaints.
• Provide ad hoc administrative support as required.

Skills

Fluent English communication

Organisation and time management

IT proficiency

Compliance awareness

Interpersonal skills

Tools

Microsoft Office

Job description

Job Title: Resident Service Assistant
Directly Responsible to: Resident Service Manager
Supervisory responsibility for: n/a

Homes for Students is a leading provider of purpose-built student accommodation. At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections.

Internal Contacts in this role are included but not limited to central lettings and sales teams, operational teams, portfolio managers, central marketing team, Harrogate & Liverpool central office teams.

External Contacts in this role are included but not limited to residents and prospective tenants, event guests, local letting agents, international booking agents, visitors, third party suppliers, contractors & clients.

Purpose of the role

To provide essential administrative support to the lettings and property management team, ensuring smooth progression of tenancies and compliance with legislation. This role is office based and focuses on rent collection, inventory and inspections oversight, documentation review, system updates, resident experience and complaint handling, along with ad hoc administrative tasks, helping the wider team deliver a seamless service to residents and landlords.

Main Duties

• Support the team with rent collection and debt management.
• Upload and maintain compliance documents (e.g., EPCs, Gas Safety Certificates, Electrical Certificates, How to Rent guide).
• Support the lettings team with enquiries, tenant progression, and contract administration where required.
• Maintain accurate records in the system, ensuring all communication and documentation is properly logged.
• Liaise with the wider team to resolve resident complaints and provide timely updates in line with regulations.
• Provide ad hoc administrative support as required, including reporting and data entry.
• Liaise with property managers and the maintenance team to ensure compliance documents and records remain up to date.
• Contribute to a smooth move-in and move-out process by supporting inventories, safety checks, and documentation. Please note: the above outlines the main duties and responsibilities of the position, but it is not exhaustive.

Other duties may be requested from time to time. In order for Homes for Students to work effectively, you may be required to assist with other areas of work and therefore, you should be prepared to undertake other duties appropriate to the post, as delegated by your line manager.

About You

• Detail-oriented: Ensures accuracy in documentation and compliance records.
• Supportive team player: Works collaboratively with colleagues, providing reliable administrative support.
• Proactive: Able to spot issues and resolve them quickly.
• Flexible and adaptable: Willing to take on varied tasks and adjust to changing priorities.
• Positive attitude: Professional, approachable, and committed to delivering a high standard of service.

Essential Skills & Experience

• Fluent English communication: Strong written and verbal skills, with excellent attention to detail.
• Organisation and time management: Ability to prioritise tasks, manage deadlines, and maintain accurate records.
• IT proficiency: Confident using Microsoft Office and property management systems.
• Compliance awareness: Understanding of lettings legislation and documentation requirements.
• Interpersonal skills: Professional and approachable, able to support colleagues and communicate clearly with tenants and landlords.

Desirable Skills

• Industry experience: Previous experience in lettings or property administration desirable.

At HFS, we believe our people make the difference. You will join a supportive team in a growing business that is shaping the future of student living across Europe. We offer opportunities to learn, grow, and make an impact — every day.