Senior Lettings Advisor

Wearehomesforstudents; Liverpool; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading student accommodation provider in Liverpool is seeking a Senior Lettings Advisor. This role involves leading a team, overseeing the lettings cycle, and ensuring both tenant satisfaction and compliance with regulations. Candidates must have excellent communication skills, local rental knowledge, and a valid driving license. The position is full-time, with a focus on performance and collaboration to enhance the living experience for students. Join a supportive team transforming student living across Europe.

Benefits

Opportunities for career growth

Supportive team environment

Qualifications

• Fluent English with strong spoken and written communication skills.
• Awareness of local rental values and competitor offerings.
• Understanding of legislation and HMO compliance.

Responsibilities

• Lead and manage the lettings team, providing guidance and training.
• Oversee property marketing, viewings, and tenancy progression.
• Ensure compliance with lettings legislation and company policies.

Skills

Fluent English communication

Local knowledge

Legislation expertise

Organisation and time management

Interpersonal skills

Driving requirement

Education

ARLA Level 3 qualification

Job description

Overview

Job Title: Senior Lettings Advisor

Directly Responsible to: Line Manager – Resident Service Manager

Supervisory responsibility for: Lettings Advisors

Working pattern: 40 hours per week, Monday to Friday

Homes for Students is a leading provider of purpose-built student accommodation. At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections.

Internal Contacts in this role are included but not limited to central lettings and sales teams, operational teams, portfolio managers, central marketing team, Harrogate & Liverpool central office teams.

External Contacts in this role are included but not limited to residents and prospective tenants, event guests, local letting agents, international booking agents, visitors, third party suppliers, contractors & clients.

Purpose of the role:

The Senior Lettings Advisor plays a vital role in ensuring properties are let efficiently, residents are supported throughout their journey, and landlords receive a professional and reliable service. As the senior lettings advisor, you will lead and oversee a team of field-based lettings advisors ensuring smooth operations across the portfolio. The role exists to drive sales performance, safeguard compliance and deliver exceptional service to both tenants and landlords. As a field-based leader, you will balance strategic oversight with hands-on involvement, travelling between properties, supporting your team, and ensuring administrative processes are completed accurately and on time. Travel & own car is essential, and candidates must live within a commutable distance.

Main Duties

• Lead and manage the field-based lettings team, providing guidance, training, and performance oversight.
• Oversee the full lettings cycle, including property marketing, enquiries, viewings, tenancy progression, renewals, and move-outs.
• Ensure compliance with lettings legislation, HMO standards, and company policies at every stage.
• Conduct regular property inspections and audits, ensuring issues are identified, escalated, and resolved promptly.
• Provide cover for the lettings advisors during periods of annual leave or absence and liaise with wider teams to ensure sufficient operational coverage.
• Maintain an understanding of competitor rental levels and hold expert knowledge of each property’s offering within the local marketplace.
• Book and conduct viewings, both virtually and in person, capture feedback, and guide tenants through the contract-signing process when required.
• Manage tenancy takeovers and secure annual renewals as needed.
• Demonstrate strong customer engagement skills, building rapport, handling objections, and communicating clearly and courteously at every stage.
• Report directly to your line manager and maintain accurate records of all activity, KPIs, and tenancy progression.

Please note the above outlines the main duties and responsibilities of the position, but it is not exhaustive. Other duties may be requested from time to time. In order for Homes for Students to work effectively, you may be required to assist with other areas of work and therefore, you should be prepared to undertake other duties appropriate to the post, as delegated by your line manager.

About You

• Performance driven: Motivated by achieving KPIs and delivering measurable results.
• Self-motivated and proactive: Able to work independently, using initiative to spot and resolve issues quickly.
• Flexible and adaptable: Willing to adjust to changing circumstances, including occasional evening or weekend work during peak demand.
• Positive attitude: Professional, approachable, and ‘can do’ mindset, quickly adding value to the business.
• Attention to detail: Maintains high standards across properties, documentation, and team performance, ensuring nothing is overlooked.
• Collaborative mindset: Builds strong working relationships, fosters teamwork, and actively supports colleagues to achieve collective goals.

Essential Skills & Experience

• Fluent English communication: Strong spoken and written English, with excellent comprehension and professional communication skills.
• Local knowledge: Street level awareness of the area, including rental values, competitor offerings, and neighbourhoods, with the ability to use this knowledge to add value in conversations and secure lets.
• Legislation expertise: Strong understanding of legislation and HMO compliance requirements.
• Organisation and time management: Excellent ability to prioritise tasks, manage deadlines, and maintain accurate records.
• Interpersonal skills: Confident in dealing effectively with people at all levels, building rapport and trust quickly.
• Driving requirement: Must have a valid driving license and own car.

Desirable Skills

• Industry experience: Proven experience in the lettings industry (preferred).
• Professional qualification: ARLA Level 3 qualification desirable but not essential.

At HFS, we believe our people make the difference. You will join a supportive team in a growing business that is shaping the future of student living across Europe. We offer opportunities to learn, grow, and make an impact — every day.

If you're ready to take your career to new heights and be a part of something extraordinary, apply now and be a key player in shaping the future of student living!