Housing & Resident Support Assistant

Cambridge Preschool Program; Cambridge; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A community support organization in Cambridge is seeking a Program Assistant to provide essential support for formerly homeless clients within the Carey Permanent Supported Housing Program. The role involves building positive relationships with residents, collaborating to address their needs, and maintaining accurate documentation. Candidates should have experience working with vulnerable populations, possess strong communication skills, and be flexible for evening or weekend shifts. This position offers a unique opportunity to make a positive impact on the community.

Qualifications

• Must have 1 year experience working with homeless or formerly homeless clients.
• Experience in human services or related settings preferred.
• Strong verbal and written communication skills are required.

Responsibilities

• Build positive relationships with residents and provide on-site support.
• Collaborate with the Program Coordinator to address resident needs and concerns.
• Respond to emergencies and incidents while on site.
• Maintain accurate documentation, including incident reports.

Skills

Ability to relate to clients coming from homelessness and program staff

Knowledge of mainstream resources for individuals

Strong verbal and written communication skills

Working knowledge of Microsoft Word and Excel

Ability to remain calm and professional in crisis situations

Flexibility to work evening, weekend, or holiday shifts

Education

1 year experience working with homeless or formerly homeless clients

Experience in human services, residential programs, or related settings

Job description

A community support organization in Cambridge is seeking a Program Assistant to provide essential support for formerly homeless clients within the Carey Permanent Supported Housing Program. The role involves building positive relationships with residents, collaborating to address their needs, and maintaining accurate documentation. Candidates should have experience working with vulnerable populations, possess strong communication skills, and be flexible for evening or weekend shifts. This position offers a unique opportunity to make a positive impact on the community.