Member Services Specialist - Branch Network (Financial)

Dudley Building Society; West Midlands; On-site; GBP 26,000; Full time

Job summary

A prominent financial services provider is seeking a Customer Service Specialist to forge strong relationships with customers and help them through key milestones in life. The role involves delivering excellent service, understanding customer needs, and contributing to branch goals. Benefits include a salary of up to £25,250, generous holiday allowance, pension contributions, and opportunities for career development. Candidates should have a passion for customer service and be flexible to meet the needs of members.

Benefits

Salary up to £25,250

30+ days of holiday

Pension contribution up to 8%

Life assurance 4x salary

Full Private Medical Insurance

Healthcare plan

Qualifications

• Experience in a similar role within Financial Services.
• Passion for providing strong customer solutions.
• Eager to develop knowledge and skills.

Responsibilities

• Understand member needs and offer tailored solutions.
• Deliver excellent customer service and maintain satisfaction.
• Contribute to achieving branch and corporate targets.

Skills

Customer service skills

Communication skills

Team collaboration

Problem-solving

Job description

A prominent financial services provider is seeking a Customer Service Specialist to forge strong relationships with customers and help them through key milestones in life. The role involves delivering excellent service, understanding customer needs, and contributing to branch goals. Benefits include a salary of up to £25,250, generous holiday allowance, pension contributions, and opportunities for career development. Candidates should have a passion for customer service and be flexible to meet the needs of members.