Workshop Controller: Lead Tech Team & Service Growth

Hills Ford; Kidderminster; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading Ford dealership in Kidderminster is seeking a Workshop Controller to enhance workshop performance and customer service. The ideal candidate will drive team efficiency and develop team members’ skills, ensuring compliance with regulations. Experience in a workshop controller role or as a senior technician is essential. This full-time position offers benefits like a pension scheme and a cycle to work scheme, aiming to foster a supportive and innovative environment.

Benefits

Company pension

Cycle to work scheme

Free parking

On-site parking

Referral programme

Sick pay

Qualifications

• Experience as a Workshop Controller or in a similar role is essential.
• Must have experience working in a busy dealership environment.

Responsibilities

• Drive workshop technician team performance for efficiency and sold hours.
• Lead customer-facing team to maximize upsell while ensuring exceptional service.
• Develop skills and career progression of team members.
• Optimize operational processes within the Customer Journey.
• Ensure compliance with financial processes and regulations.

Skills

Leadership

Customer service

Team development

Job description

A leading Ford dealership in Kidderminster is seeking a Workshop Controller to enhance workshop performance and customer service. The ideal candidate will drive team efficiency and develop team members’ skills, ensuring compliance with regulations. Experience in a workshop controller role or as a senior technician is essential. This full-time position offers benefits like a pension scheme and a cycle to work scheme, aiming to foster a supportive and innovative environment.