Hospitality Training & Brand Excellence Lead

Collinson Group; Greater London; On-site; GBP 50,000 - GBP 65,000; Full time

Job summary

A global hospitality leader in Greater London is seeking a Training and Development Specialist to enhance guest experience through comprehensive training initiatives. The ideal candidate will have extensive experience in hospitality operations and a degree in hospitality management. Responsibilities include designing, implementing, and monitoring training programs focused on operational compliance and service excellence. This position offers a competitive salary and comprehensive benefits package, in a dynamic work environment that fosters professional growth.

Benefits

100% employer paid medical, dental, life insurance

100% match to 401k deferrals

Priority Pass membership

Global mentoring program

Wellness programs

Lifestyle benefits

Qualifications

• Minimum of 8 years of experience in hospitality or airport operations.
• At least 5 years in training, compliance, or comparable role.
• Experience with digital training tools and initiatives.

Responsibilities

• Develop and implement training programs for lounge staff.
• Oversee onboarding and continuous training initiatives.
• Ensure compliance with brand standards and service expectations.

Skills

Communication

Facilitation

Organizational skills

Attention to detail

Empathy

Education

Bachelor’s degree in hospitality management or related field

Tools

Learning Management System (LMS)

Job description

A global hospitality leader in Greater London is seeking a Training and Development Specialist to enhance guest experience through comprehensive training initiatives. The ideal candidate will have extensive experience in hospitality operations and a degree in hospitality management. Responsibilities include designing, implementing, and monitoring training programs focused on operational compliance and service excellence. This position offers a competitive salary and comprehensive benefits package, in a dynamic work environment that fosters professional growth.