UK Training & Brand Excellence Lead

Bulgari Group; Greater London; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading luxury brand is seeking a Training Manager in Greater London. This role focuses on enhancing client experiences and sales performance through targeted training initiatives for sales teams. Responsibilities include creating training strategies, developing content, facilitating training sessions, and onboarding new staff. Ideal candidates will have strong client-centric and interpersonal skills along with experience in training management. This position promotes a culture of excellence and brand identity across the team.

Qualifications

• Experience in developing and deploying training strategies for sales teams.
• Proven track record of effective training facilitation in retail environments.
• Strong ability to observe sales dynamics and implement training accordingly.

Responsibilities

• Create and deploy local training strategy.
• Develop and oversee training sessions according to local needs.
• Coordinate training events in accordance with Brand guidelines.
• Facilitate sales trainings on product knowledge and selling skills.
• Organize onboarding programs for new Client Advisors and Store Management.

Skills

Client-centric

Interpersonal Savviness

People Development

Influence

Relationship building

Cultural Sensitivity

Impact Driven

Brand Sensitivity

Able to work in a fast-paced environment

Training programs management

Facilitation

Product Knowledge

Coaching and mentoring

Tech savvy

Knowledge of local markets & industry trends

Language requirements

Availability to work on flexible location

Job description

A leading luxury brand is seeking a Training Manager in Greater London. This role focuses on enhancing client experiences and sales performance through targeted training initiatives for sales teams. Responsibilities include creating training strategies, developing content, facilitating training sessions, and onboarding new staff. Ideal candidates will have strong client-centric and interpersonal skills along with experience in training management. This position promotes a culture of excellence and brand identity across the team.