Technical Administrator

Arcus FM Limited; Redditch; On-site; GBP 32,000 - GBP 37,000; Full time

Job summary

A facilities management company is seeking an experienced Technical Administrator in Redditch. The successful candidate will provide essential technical support to a team managing shutters and gates, ensure maintenance tasks meet service standards, and coordinate meetings. Proactive individuals with excellent communication and administrative skills will thrive in this role, which includes managing two direct reports. A driving license is essential for occasional travel. Competitive salary and benefits are offered, including annual leave and bonuses.

Benefits

4% bonus, subject to achievement of targets

25 days annual leave + Bank Holidays

Group personal pension scheme of matched contributions

Life Assurance

Funded Training Sponsorship Scheme

Discounts, vouchers, and financial aid programs

Qualifications

• Proven experience in a similar administrative role.
• Ability to manage and prioritise a complex workload.
• Driving licence and own car are essential.

Responsibilities

• Provide technical administration support for technicians.
• Manage logistics of meetings and events.
• Drive weekly team conference calls and report performance.

Skills

Attention to detail

Excellent communication skills

Proactive and organised

Customer service focus

Job description

Why Join Us

Due to continued growth, we are recruiting for an experienced Technical Administrator.

What You'll Be Doing

You’ll be responsible for providing technical administration support for a team of shutters and gates technicians, being their point of contact and providing guidance, and administration support to colleagues ensuring a consistent and high level of customer service is achieved. You’ll ensure that planned and reactive maintenance tasks are completed within the agreed SLA timeframes, and providing technical expertise working alongside the quote team enabling to generate quotations and ensure all correct parts ordered are chargeable and recovered.

You’ll manage the organisation, coordination and logistics of meetings and events, ensuring all relevant documentation is prepared and issued as appropriate. You’ll drive weekly team conference calls, to review performance and cost-providing reports to assist the Shutters and Gates Manager to assist with making contract discussions.

What We're Looking For

You’ll be proactive, methodical, organised, and have excellent attention to detail. You’ll have excellent communication skills with the ability to influence and use diplomacy. You’ll be focused on delivering exceptional customer service, whilst managing and prioritising a complex and demanding workload.

You’ll currently be working in a similar role, or you could be a Shutters and Gates Engineer looking for a more admin focused role.

Reporting directly into the Shutters and Gates Manager, you’ll be managing a team of 2 direct reports. You’ll be working 40 hours a week across Mon – Fri, with occasional travel required to other Arcus and client sites, therefore, a driving licence and own car is essential.

• Salary: £32,000 – £37,000 per annum, depending on experience
4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs

Don’t miss out on this great opportunity, apply today by clicking on the apply button.