Client Support Team Lead

HR GO Driving; Yeovil; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading specialist in customer service solutions is seeking a Client Support Manager in Yeovil. This role involves managing a team of six, ensuring high-quality service, and handling customer queries across various channels. The ideal candidate will have strong communication skills, customer service experience in a B2B environment, and the ability to lead and develop a team. Proficiency in Microsoft 365 and CRM systems is preferred. This is an office-based role with a dedicated focus on customer satisfaction.

Qualifications

• Experience in customer service or client support, ideally in a B2B environment.
• Proven experience managing or leading a small team.
• Strong communication, relationship-building, and negotiation skills.

Responsibilities

• Lead, coach, and develop the Client Support Team.
• Coordinate customer appointments with internal teams.
• Handle customer queries and complaints professionally.

Skills

Customer service experience

Team management

Communication skills

Organisational skills

Relationship-building

Attention to detail

Proficiency in Microsoft 365

Tools

CRM/ERP systems

Job description

A leading specialist in customer service solutions is seeking a Client Support Manager in Yeovil. This role involves managing a team of six, ensuring high-quality service, and handling customer queries across various channels. The ideal candidate will have strong communication skills, customer service experience in a B2B environment, and the ability to lead and develop a team. Proficiency in Microsoft 365 and CRM systems is preferred. This is an office-based role with a dedicated focus on customer satisfaction.