Client Relations & Account Growth Executive

Airport Placements; Yeovil; On-site; GBP 28,000 - GBP 35,000; Full time

Job summary

A well-established supplier company is seeking an experienced customer account manager to manage client relationships and grow sales in Yeovil. The ideal candidate must have strong customer service skills, experience in B2B sales, and be proficient in CRM systems. Responsibilities include handling inquiries, preparing quotes, managing orders, and collaborating with internal teams to ensure customer satisfaction. This role offers a salary between £28,000 and £35,000, depending on experience.

Qualifications

• Experience in customer service, account management or B2B sales.
• Confident communicator, both on the phone and by email.
• Good IT skills, ideally including Microsoft 365 and CRM systems (e.g. Salesforce).
• Organised, reliable and able to manage your own workload.
• Positive attitude and a strong focus on good customer service.

Responsibilities

• Manage a set group of customers and build regular contact.
• Grow sales within your accounts and introduce new products.
• Handle day-to-day inquiries and provide product information.
• Prepare and follow up on quotes based on customer requirements.
• Process and manage orders accurately and monitor progress.
• Solve problems and complaints, keeping customers informed.
• Plan accounts by reviewing customer spend and activities.
• Maintain records in the CRM/ERP systems.
• Work with internal teams to ensure orders run smoothly.
• Support campaigns and promotions to convert leads.

Skills

Customer service experience

B2B sales experience

Confident communication

Good IT skills

Organisational skills

Tools

Microsoft 365

CRM systems

Job description

A well-established supplier company is seeking an experienced customer account manager to manage client relationships and grow sales in Yeovil. The ideal candidate must have strong customer service skills, experience in B2B sales, and be proficient in CRM systems. Responsibilities include handling inquiries, preparing quotes, managing orders, and collaborating with internal teams to ensure customer satisfaction. This role offers a salary between £28,000 and £35,000, depending on experience.