Senior Customer Success & Programme Lead (Hybrid)

Manpower; Yeovil; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading aerospace company seeks a Senior Customer Support Management Professional in Yeovil, UK. In this hybrid role, you will manage customer relationships, drive operational excellence, and support a high visibility transformation project. Ideal candidates will have over 3 years of customer support management experience and strong skills in communication and problem-solving. You will work closely with customers and support internal teams to ensure on-time delivery and satisfaction.

Qualifications

• 3+ years of proven experience in Customer Support Management or a similar role.
• Strong organisational capability and ability to work independently.
• Experience working with ERP systems, SAP preferred.

Responsibilities

• Lead day-to-day customer relationship management.
• Drive internal supply chain engagement for customer commitments.
• Identify gaps in customer support processes and recommend improvements.

Skills

Customer Support Management

Strong organisational capability

Relationship building

Problem-solving skills

Communication skills

Education

Degree in Business Administration, Supply Chain, Engineering

Tools

SAP

Job description

A leading aerospace company seeks a Senior Customer Support Management Professional in Yeovil, UK. In this hybrid role, you will manage customer relationships, drive operational excellence, and support a high visibility transformation project. Ideal candidates will have over 3 years of customer support management experience and strong skills in communication and problem-solving. You will work closely with customers and support internal teams to ensure on-time delivery and satisfaction.