Tenancy and Property Liaison Officer

Liaise; England; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A housing support organization in the United Kingdom is seeking a dedicated professional to provide tenancy support and management for individuals in supported living services. The role requires excellent communication, negotiation, and stakeholder management skills, as well as experience in social housing or welfare benefits. The ideal candidate will advocate for tenants, ensure compliance with tenancy conditions, and assist with financial support applications. This is a hybrid role requiring office attendance twice a week.

Benefits

Competitive salary

Supportive work environment

Qualifications

• Experience in social housing or welfare benefits.
• Understanding of tenancy law and housing rights.
• Ability to work with local authorities and RSLs.

Responsibilities

• Support tenants with understanding tenancy agreements.
• Assist with sign-up processes and tenancy reviews.
• Act as the advocate for tenants in housing-related matters.

Skills

Experience in supported living

Strong communication skills

Negotiation skills

Stakeholder management

Education

Housing qualification (CIH Level 3/4 or equivalent)

Tools

Microsoft Office

Job description

To support people living in supported living services to successfully establish, sustain and manage their tenancies, access welfare benefits and housing-related financial support, and to act as the key interface between the care provider and the Registered Social Landlord (RSL) or property owner. The role ensures that tenancy, property and lease obligations are met, risks are managed, and that people are supported to live as independently as possible in safe, well-maintained homes.

This role is a hybrid role, you will be required to attend office twice a week on a Monday and Thursday

Key Responsibilities

Tenancy Support & Sustainment

• Support tenants to understand their tenancy agreements, rights and responsibilities.
• Assist with sign‑up processes, tenancy reviews, variations and terminations.
• Support tenants to maintain compliance with tenancy conditions, including neighbour relations, property care and anti‑social behaviour prevention.
• Work with care teams to embed tenancy sustainment into support plans and risk management.
• Act as advocate for tenants in housing‑related matters.

Benefits & Financial Support

• Support tenants to apply for and maintain appropriate welfare benefits including:
  • Housing Benefit / Universal Credit (housing element)
  • Council Tax Reduction
  • Personal Independence Payment (PIP) / ESA
• Liaise with local authorities, DWP, appointeeships and corporate deputies.
• Monitor rent accounts, arrears risks and liaise with RSL income teams to prevent eviction.

Property & Lease Management Interface

• Act as the operational link between the care provider and the Registered Social Landlord / property owner.
• Manage day‑to‑day liaison on:
  • Repairs and maintenance
  • Voids and re‑lets
  • Health & safety compliance (gas, electric, fire, water, lifts where applicable)
  • Adaptations and reasonable adjustments
• Support inspections, audits and compliance visits.
• Coordinate handovers of new properties and de‑commissioning of services.
• Support resolution of property disputes and service charge queries.

Governance, Compliance & Reporting

• Ensure housing activity aligns with:
  • Care Act 2014
  • Regulator of Social Housing standards
  • CQC expectations for supported living
  • Safeguarding and Mental Capacity Act
• Maintain accurate tenancy, benefits and property records.
• Contribute to safeguarding, risk management and quality assurance processes.
• Provide regular performance and risk reports (arrears, voids, compliance, disrepair, tenancy breakdowns).

Person Specification

Essential:

• Experience in supported living, social housing, housing management or welfare benefits.
• Strong understanding of:
  • Tenancy law and housing rights
  • Welfare benefits system
  • Working with vulnerable adults (LD, autism, mental health, complex needs)
• Ability to work confidently with local authorities, DWP, RSLs and commissioners.
• Excellent communication, negotiation and case management skills.
• Understanding of safeguarding and person‑centred practice.

Desirable:

• Housing qualification (CIH Level 3/4 or equivalent).
• Experience working within CQC‑regulated services.
• Knowledge of Universal Credit digital systems and appointeeship processes.
• Experience of lease management and service charge reconciliation.

Values & Behaviours

• Commitment to independence, dignity and choice for people supported.
• Professional, calm and solution‑focused under pressure.
• High integrity and accountability when managing financial and tenancy risk.
• Strong partnership approach with housing, health and social care colleagues.

Skills & Abilities

• Highly organised with excellent attention to detail.
• Strong stakeholder management skills with the confidence to challenge constructively.
• Clear, professional written and verbal communication.
• Ability to prioritise and manage competing operational and commercial demands.
• Confident user of management systems and Microsoft Office.
• Performance, Reporting & Improvement
  • Track and report on tenancy readiness, lease compliance status, voids, and documentation gaps.
  • Provide clear, evidence‑based reporting to senior management and property owners.
  • Recommend process improvements to reduce risk, improve efficiency, and strengthen governance.