Tenancy Sustainment Officer

Salvation Army Homes; Greater London; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A charitable housing provider in Greater London is seeking a dedicated individual to support young people transitioning into independent living. The ideal candidate will have experience in housing management and be empathetic and passionate about helping vulnerable individuals succeed. Responsibilities include helping residents with tenancy rights, monitoring their progress towards independence, and collaborating with partners to secure housing options. This role offers a supportive work environment and a comprehensive benefits package, making it an excellent opportunity for those dedicated to transforming lives.

Benefits

£100 starting bonus

Annual leave of up to 31 days

Matched pension scheme up to 6%

Financial support options

Cycle to Work Scheme

Qualifications

• Experience in housing or tenancy management preferred.
• Ability to support young people facing challenges.
• Organised and passionate about helping others.

Responsibilities

• Help residents understand tenancy rights and responsibilities.
• Monitor young people's ability to live independently.
• Support partners in securing move-on housing options.

Skills

Housing management experience

Empathy and patience

Organised and resilient

Job description

About The Role

Imagine this…

A young person has moved into Bruce House. It’s their first real step towards independence – a safe place of their own, with the right support around them.

You’re there to welcome them, make sure the accommodation is ready and safe, and help them understand what holding a tenancy really means. With your guidance, they don’t just maintain their accommodation – they build the confidence, skills and stability they need to move on successfully into independent living.

What you’ll be doing

• Help residents move into safe, well-prepared accommodation.
• Support young people to understand their tenancy rights and responsibilities.
• Monitor and evidence each young person’s ability to live independently, ensuring they understand the realities of sustaining a tenancy before move‑on.
• Tackle challenges like rent arrears, anti‑social behaviour, or property issues.
• Contribute to move‑on readiness and planning, supporting clear expectations and positive progress.
• Work with partners to find move‑on housing options and prevent homelessness.
• Support a service model that offers up to 12 months’ length of stay (subject to review).

About You

What we’re looking for

• Experience of housing or tenancy management.
• Empathy and patience to support young people facing multiple challenges.
• Organised, resilient, and passionate about giving people the tools to thrive in independence.

About Us

A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.

Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.

As an equal opportunities employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Our Benefits

In return for your commitment, we offer a supportive workplace and a strong benefits package including:

• £100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service
• 26 days annual leave rising to 31 days plus an extra day off on your birthday
• Westfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support)
• Matched pension scheme up to 6% (with salary sacrifice option)
• Enhanced family leave from day one, including enhanced maternity/adoption and paternity pay
• Financial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing support
• One paid volunteering day per year
• Cycle to Work Scheme
• Discounted private medical insurance
• Occupational Sick Pay
• Support to learn and develop your career