Tenancy Sustainment Officer

Salvation Army Homes; Greater London; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading supported housing provider in the UK is seeking a Tenancy Sustainment Officer to manage tenancy services in Preston. In this role, you will coordinate rent collection, ensure property standards, and provide resident-focused support. The ideal candidate will have strong communication skills and the ability to motivate residents to sustain their tenancies. We offer generous benefits, including extra leave and training opportunities, to help transform lives within our diverse community.

Benefits

26 days annual leave rising to 31 days

Extra day off on your birthday

High Street discount scheme

Pension with life assurance

Discounted private medical insurance

Loans for financial emergencies

Occupational sick pay

Full induction package and training

Long service awards

Support for career development

Qualifications

• Proven ability to communicate effectively and inspire others.
• Experience working with vulnerable populations preferred.
• Strong organizational and planning skills.

Responsibilities

• Coordinate tenancy management and rent collection.
• Maintain health and safety and property standards.
• Work with residents to enhance their tenancy sustainability.

Skills

Empathy with client group

Confident communication

Ability to enable young people to sustain a tenancy

Great verbal and written skills

Proficiency in Microsoft packages

Flexibility in working hours

Willingness for outdoor activities

Ability to plan and deliver life skills sessions

Proactive and self-motivated

Job description

About The Role

We have an exciting opportunity for a Tenancy Sustainment officer to join our team in Preston.

This is a key post contributing to the delivery of Salvation Army Homes housing services to its residents. Working within our corporate aims objectives you will deliver a Resident focused service.

You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties.

You will ensure supported accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes Residents.

You will work with our Residents to increase their ability to sustain a tenancy when they leave our service.

About You

A Tenancy Sustainment officer will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.

What we're looking for

• Demonstrable empathy with the client group
• Confident and capable communicator with the ability to inspire, engage and challenge
• Ability to enable young people to sustain a tenancy
• Great verbal, written and influencing skills
• Ability to use a computer, e.g., Microsoft packages and capacity to successfully navigate support packages used by saha
• Able to be flexible with working hours to accommodate a working rota in conjunction with the needs of the service and team members
• Willingness to take part in outdoor/residential activity on occasion
• Ability to plan forward, prepare and deliver life skills sessions
• Proactive and self-motivated with a can do attitude

Benefits

In return for helping to transform lives, we’ll give you access to some great benefits. These include:

• 26 days annual leave rising to 31 days
• An extra day off on your birthday
• A High Street discount scheme (great savings both on and off-line)
• Pension with life assurance
• Discounted private medical insurance
• Loans available for financial emergencies
• Occupational Sick Pay
• A full Induction package and training relevant to the role
• Long service awards from 2.5 years
• Support to learn and develop your career

About Us

A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.

Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.

As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.