Tenancy Sustainment Officer

Salvation Army Homes; Liverpool; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading provider of supported housing in the UK is seeking a Tenancy Sustainment Officer to enhance tenancy management and ensure effective support for residents. This role involves coordinating rent collection, managing vacant properties, and maintaining health and safety standards. Ideal candidates will have strong communication skills and a desire to support vulnerable individuals. Competitive benefits include 26 days of annual leave, bonus incentives, and training opportunities. Join our passionate team to make a real difference in people's lives.

Benefits

26 days annual leave rising to 31 days

£100 bonus when starting, plus £250 at 6 and 12 months

Extra day off on your birthday

High Street discount scheme

Pension with life assurance

Discounted private medical insurance

Loans for financial emergencies

Occupational Sick Pay

Comprehensive induction and training

Long service awards

Qualifications

• Instinctively share the delivery values and behaviors of Salvation Army Homes.
• Ability to help people thrive.
• Proficient in tenancy support and management.

Responsibilities

• Co-ordinate tenancy management and rent collection.
• Ensure fair access and process applications for housing.
• Maintain health and safety standards.

Skills

Effective communication

Teamwork

Tenancy management

Problem-solving

Job description

About The Role

We have an exciting opportunity for a Tenancy Sustainment Officer to join our team at Mildmay House.

This is a key post contributing to the delivery of Salvation Army Homes services to its residents. Working within our corporate aims and objectives you will deliver a Resident focused service.

You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties. You will also ensure supported move on accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes' residents.

Working with our residents, you will key to increasing their ability to sustain a tenancy when they housed in our move on properties and when they transition out of the scheme from the scheme.

About the Service

Mildmay House is a 47 bed supported accommodation service for single homeless males and females aged 16 upwards, clients who live at our service come from a variety of backgrounds/circumstances including relationship breakdowns, rough sleeping, mental health, drugs & alcohol use. At Mildmay we seek to provide a warm, respectful and supportive environment for clients. We want every person who walks through the door to feel that Mildmay is their home from Day 1. Staff aim to support and encourage clients throughout their stay/journey with us as they move towards independent living.

What our Staff Say

I love working at Mildmay House because there is never a dull moment. The relationships that are developed with the clients are extremely important and I think that it is one of the key things that supports us truly transform lives.

About You

A Tenancy Sustainment Officer will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.

Benefits of working as a Tenancy Sustainment officer

• 26 days annual leave rising to 31 days
• £100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service
• An extra day off on your birthday
• A High Street discount scheme (great savings both on and off-line)
• Pension with life assurance
• Discounted private medical insurance
• Loans available for financial emergencies
• Occupational Sick Pay
• A full Induction package and training relevant to the role
• Long service awards from 2.5 years
• Support to learn and develop your career

About Us

A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.

Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.

As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.