Hybrid Service Designer for Banking Innovation

Lloyds Bank plc; Manchester; Hybrid; GBP 61,000 - GBP 69,000; Full time

Job summary

A leading banking institution in Manchester seeks a Service Designer for a 12-month contract. In this hybrid role, you will shape end-to-end services by framing problems and designing holistic user experiences. Essential skills required include design-led discovery and systems thinking. You'll work in a fast-paced innovation team, contributing to scalable outcomes by testing customer desirability and technical feasibility. This position offers a competitive salary and a comprehensive benefits package.

Benefits

Generous pension contribution

Annual performance-related bonus

Share schemes including free shares

30 days’ holiday plus bank holidays

Wellbeing initiatives

Qualifications

• Experience in design-led discovery and synthesizing insights.
• Ability to design service blueprints and map dependencies.
• Experience applying hypothesis-led thinking and lightweight experimentation.
• Awareness of platform and API constraints.

Responsibilities

• Shape end-to-end services across people, process, technology, and data.
• Design holistic service experiences.
• Frame problems and help teams make evidence-led decisions.

Skills

Design-Led Discovery & Insight Sensemaking

End-to-End Service Architecture & Systems Thinking

Decision Leadership & Experimentation

Technical & Operational Awareness

Co-Creation & Stakeholder Facilitation

Job description

A leading banking institution in Manchester seeks a Service Designer for a 12-month contract. In this hybrid role, you will shape end-to-end services by framing problems and designing holistic user experiences. Essential skills required include design-led discovery and systems thinking. You'll work in a fast-paced innovation team, contributing to scalable outcomes by testing customer desirability and technical feasibility. This position offers a competitive salary and a comprehensive benefits package.