Independent Senior Service Designer — Contract, London

The Design Project; Greater London; On-site; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading consulting firm in London is seeking a Senior Service Designer Contractor to lead service design initiatives within agile delivery teams. The role requires deep expertise in user-centered design and extensive experience in working with complex digital transformation projects, particularly in government sectors. This is a contract role focused on delivering high-quality service design outputs that improve client outcomes. Candidates must possess strong facilitation skills, data-driven decision-making abilities, and a proven track record of successful service design engagements.

Benefits

Flexible working hours

Opportunity to work with government clients

Qualifications

• 5-10 years of experience in service design, especially in digital transformation.
• Experience in working with GDS principles and public sector projects.
• Strong portfolio demonstrating end-to-end service design.

Responsibilities

• Deliver service design consultancy within agile teams.
• Facilitate workshops and sprints to ensure alignment.
• Map end-to-end services to identify improvement opportunities.

Skills

Service design expertise

Agile methodologies

User research

Workshop facilitation

Data-driven decision making

Communication skills

Education

Relevant degree in Design, HCI, or Computer Science

Tools

Figma

Miro

Adobe Creative Suite

Jira

Job description

A leading consulting firm in London is seeking a Senior Service Designer Contractor to lead service design initiatives within agile delivery teams. The role requires deep expertise in user-centered design and extensive experience in working with complex digital transformation projects, particularly in government sectors. This is a contract role focused on delivering high-quality service design outputs that improve client outcomes. Candidates must possess strong facilitation skills, data-driven decision-making abilities, and a proven track record of successful service design engagements.