Senior Service Designer: Lead Strategy & Service Innovation

Transformuk; Greater London; Hybrid; GBP 55,000 - GBP 75,000; Full time

Job summary

A leading consulting firm in Greater London is seeking a Senior Service Designer to enhance client experiences and lead innovative design projects. The ideal candidate will have over 5 years of service design experience and expertise in methodologies such as journey mapping. This role supports a culture of inclusivity and offers benefits including private healthcare, generous holiday entitlement, and professional growth opportunities. Join us to make a meaningful impact in public sector transformation.

Benefits

Holiday entitlement, 28 days

Private healthcare

Enhanced maternity and paternity leave

Cycle to work & electric car schemes

Gym & retail discounts

Qualifications

• At least 5 years’ experience in service and product design projects.
• Demonstrable experience in user research and analysis.
• Ability to produce highly visual output for clients.

Responsibilities

• Understand clients' strategic context and customer needs.
• Lead or play a senior role in service design projects.
• Run workshops and develop new service propositions.

Skills

Service design tools and methodologies

User research techniques

Analytical skills

Stakeholder engagement

Communication skills

Agile methodology

Team leadership

Education

Post-graduate degree or professional certification in Human-Computer Interaction or related field

Job description

A leading consulting firm in Greater London is seeking a Senior Service Designer to enhance client experiences and lead innovative design projects. The ideal candidate will have over 5 years of service design experience and expertise in methodologies such as journey mapping. This role supports a culture of inclusivity and offers benefits including private healthcare, generous holiday entitlement, and professional growth opportunities. Join us to make a meaningful impact in public sector transformation.