Credit Card Service Designer – Hybrid (12M FTC)

The Design Project; Chester; Hybrid; GBP 59,000 - GBP 67,000; Full time

Job summary

A leading financial institution is seeking a Service Designer to enhance customer service journeys within their Credit Cards division. This role requires strong skills in service design methodologies and agile collaboration, requiring a hybrid work model with 2 days in the office. Candidates should have a Bachelor's degree and proven experience in a customer-centric role. The competitive salary ranges from £59,850 to £66,500 per annum with a comprehensive benefits package, highlighting a commitment to employee well-being and professional development.

Benefits

Generous pension contribution

Performance-related bonus

Share schemes

Discounted shopping

30 days of annual leave

Generous parental leave policies

Qualifications

• Proven experience in service design and customer-centric roles.
• Demonstrated experience in agile development environments.
• Strong research and design skills with a user-centric approach.

Responsibilities

• Lead research programs to inform service design.
• Develop customer journey maps and service blueprints.
• Facilitate workshops with diverse stakeholders.
• Translate customer needs into actionable design specifications.
• Participate in agile ceremonies and contribute to design leadership.

Skills

Service Design Methodologies

Agile Collaboration

Workshop Facilitation

Prototyping & Storyboarding

User Insight & Analysis

Communication & Stakeholder Management

Education

Bachelor's degree in Design or related field

Tools

Figma

Jira

UserTesting.com

Job description

A leading financial institution is seeking a Service Designer to enhance customer service journeys within their Credit Cards division. This role requires strong skills in service design methodologies and agile collaboration, requiring a hybrid work model with 2 days in the office. Candidates should have a Bachelor's degree and proven experience in a customer-centric role. The competitive salary ranges from £59,850 to £66,500 per annum with a comprehensive benefits package, highlighting a commitment to employee well-being and professional development.