Senior Service Designer - AI-Driven, Hybrid London

Automobile Association; Greater London; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading automotive service organization in Greater London is seeking a Senior Service Designer to join their Digital team. In this role, you will design AI-enabled services, working across complex systems while collaborating with product, engineering, and operations teams. The ideal candidate will have a strong background in service design, systems thinking, and experience in automation or AI. The company offers a hybrid work environment, competitive benefits, and values diversity and inclusion.

Benefits

25 days annual leave plus bank holidays

Worksave pension scheme with employer contribution

Free AA breakdown membership

Discounts on AA products

Employee discount scheme

Company funded life assurance

Diverse learning and development opportunities

Employee Assistance Programme

Qualifications

• Proven ability to work across multiple systems and products.
• Practical experience in services where automation or AI plays a role.
• Solid skills in creating service blueprints and operational views.

Responsibilities

• Own end-to-end service design for AI-enabled initiatives.
• Design and maintain service blueprints and journey maps.
• Collaborate with multidisciplinary teams to ensure feasibility.

Skills

Service design

Systems thinking

Collaboration

Experience with automation or AI

Job description

A leading automotive service organization in Greater London is seeking a Senior Service Designer to join their Digital team. In this role, you will design AI-enabled services, working across complex systems while collaborating with product, engineering, and operations teams. The ideal candidate will have a strong background in service design, systems thinking, and experience in automation or AI. The company offers a hybrid work environment, competitive benefits, and values diversity and inclusion.