Service Advisor

Lloyd Motor Group; England; On-site; GBP 26,000 - GBP 34,000; Full time

Job summary

A prominent automotive retailer in West Cumbria is seeking a Service Advisor to join their team. This role involves providing exceptional customer service, advising on technical issues, and managing vehicle bookings. The ideal candidate will have strong interpersonal and organizational skills and a drive for customer satisfaction. In return, the company offers a competitive salary, training opportunities, and comprehensive benefits including generous leave and health initiatives.

Benefits

33 days of annual leave

Cycle to work scheme

Free flu jabs

Life Cover

Internal and manufacturer training

Qualifications

• Experience in a customer service role, preferably in an automotive setting.
• Motivated with a proactive approach.
• Excellent interpersonal and organizational skills.

Responsibilities

• Provide professional service and maintain a positive impression.
• Advise customers on technical issues.
• Book vehicles for servicing and inform customers of progress.
• Sell repairs and finalize invoices.

Skills

Customer service

Interpersonal skills

Organizational skills

IT literacy

Tools

Kerridge

Job description

Overview

We have a fantastic opportunity for a Service Advisor to join the team at our Lloyd Volkswagen site based in West Cumbria.

We are primarily looking for candidates with experience, but are willing to consider other applicants.

Salary: £26,000 with OTE of £34,000, depending on experience

Hours: 42.5 hours per week, Monday - Friday

Role responsibilities

• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
• Advising on technical queries/issues.
• Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
• Sell customer repairs/parts etc., and finalising the invoice on completion.

Ideal requirements

• Motivated, with a proactive approach to customer service.
• Enjoy the challenge of influencing the success of the Service department.
• Excellent interpersonal and organisational skills and be well presented.
• Must be IT literate, and a working knowledge of Kerridge would be advantageous.

Company Benefits

• 33 days of annual leave, inclusive of Bank Holidays.
• Cycle to work scheme.
• Free flu jabs.
• Life Cover.
• Internal and manufacturer training.

About Lloyd Motor Group

Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we\'ve built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you\'ll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.