Volunteer Manager

English Heritage Ltd; Twickenham; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A leading heritage charity is seeking a Volunteer Manager for maternity cover at Marble Hill House. This full-time role involves coordinating volunteer activities, ensuring a high-quality visitor experience, and supporting recruitment and training. Candidates need strong organizational and communication skills, the ability to work collaboratively, and confidence in digital record-keeping. The role offers a salary from £27,876, flexible hours, and various benefits including generous holiday and pension contributions. Interviews on 12th March.

Benefits

25 days' holiday plus bank holidays

Matched pension contributions up to 10%

Flexible hours

Free access to all English Heritage sites

25% discount in shops and cafes

Enhanced parental leave

Opportunities for career progression

Supportive working environment

Responsibilities

• Lead the day to day coordination of the volunteer team.
• Oversee volunteer scheduling and communication.
• Build strong working relationships across the site.

Skills

Strong organisational skills

Strong communication skills

Ability to work collaboratively

Confidence using digital systems

Proactive and solution focused approach

Job description

Job Search

Title: Volunteer Manager

Location: Marble Hill House, Richmond Road, Twickenham, London, TW1 2NL

Salary: From £27,876 p.a. dependent on skills and experience / 36 hours per week / Temporary Job type Temporary Ref 16341

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.

That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

We are looking for a Volunteer Manager to join our team. The role is full time maternity cover. You'll be on a fixed term, full time basis, working 36 hours per week, including weekends and bank holidays.

The Benefits

• Salary from £27,876, depending on skills, experience and location
• 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
• Matched pension contributions up to 10%
• Flexible hours
• The opportunity to progress your career within the heritage sector
• Subscriptions to professional bodies
• Free access to all English Heritage sites for you and up to six friends and family members
• 25% discount in our shops and cafes
• Enhanced maternity, paternity or shared parental leave
• Options to buy additional leave
• An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
• Opportunities to go to some of our great live music and history events

As Volunteer Manager, you will lead the day to day coordination, support, and engagement of our volunteer team to ensure a high quality visitor experience.

In this role, you will oversee volunteer scheduling and communication, maintain accurate records, and ensure volunteers are informed, supported, and equipped for their role.

You will also build strong working relationships across the site and help to foster a positive & inclusive culture.

You will also:

• Support the day time hours duty management system at Marble Hill
• Support recruitment, onboarding, and training activity where required
• Contribute to improving processes and volunteer engagement initiatives

To be considered as the Volunteer Manager, you'll need:

• Strong organisational and communication skills
• Ability to work collaboratively with a wide range of stakeholders
• Confidence using digital systems and maintaining accurate records
• A proactive and solution focused approach

Interviews will be held on Thursday, 12th March at Marble Hill House, TW1 2NL.

If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Jonathan McGloin, Marble Hill Manager, on [e-mail]. No agencies please.

Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

Everybody's welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're looking for every type of person with every kind of skill and experience, and we're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

You will need to refer to the following documents when completing your application.