Volunteer Manager

Get Grants Ltd; Twickenham; On-site; GBP 10,000 - GBP 40,000; Part time

Job summary

A charitable organization in Twickenham is seeking a Volunteer Manager to lead volunteer coordination and ensure a high-quality visitor experience. In this role, you will oversee volunteer scheduling, communication, and engagement, while fostering a positive and inclusive culture. The ideal candidate will possess strong organizational and communication skills, with experience supporting volunteers. This position offers a salary starting from £27,876, 25 days of holiday, flexible hours, and opportunities for professional development.

Benefits

25 days’ holiday plus bank holidays, pro rata

Matched pension contributions up to 10%

Flexible hours

Career progression opportunities

Apprenticeship opportunities

Free access to all English Heritage sites for you and friends

25% discount in shops and cafes

Qualifications

• Experience coordinating or supporting volunteers or staff is essential.
• Strong organisational and communication skills are required.
• Ability to work collaboratively with a wide range of stakeholders.
• Confidence using digital systems and maintaining accurate records is crucial.
• A proactive and solution-focused approach is expected.

Responsibilities

• Lead day-to-day coordination, support, and engagement of volunteers.
• Oversee volunteer scheduling and communication processes.
• Maintain accurate records and ensure volunteers are informed.
• Build strong working relationships across the site.

Skills

Coordinating or supporting volunteers or staff

Organisational skills

Communication skills

Collaborative work with stakeholders

Confidence using digital systems

Proactive and solution-focused approach

Job description

Overview

Title: Volunteer Manager
Location: Marble Hill House, Richmond Road, Twickenham, London, TW1 2NL
Salary: From £27,876 p.a., dependent on skills and experience / 36 hours per week
Job type: Temporary
Ref: 16341

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.

That’s why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures.

Responsibilities

As Volunteer Manager, you will lead the day-to-day coordination, support, and engagement of our volunteer team to ensure a high-quality visitor experience.

In this role, you will oversee volunteer scheduling and communication, maintain accurate records, and ensure volunteers are informed, supported, and equipped for their role.

You will also build strong working relationships across the site and help to foster a positive & inclusive culture.

You will also:

• Support the daytime hours duty management system at Marble Hill
• Support recruitment, onboarding, and training activity where required
• Contribute to improving processes and volunteer engagement initiatives

Qualifications

• Experience coordinating or supporting volunteers or staff
• Strong organisational and communication skills
• Ability to work collaboratively with a wide range of stakeholders
• Confidence using digital systems and maintaining accurate records
• A proactive and solution-focused approach

Benefits

• Salary from £27,876, depending on skills, experience and location
• 25 days’ holiday plus bank holidays, pro rata, rising to 28 days after 3 years
• Matched pension contributions up to 10%
• Flexible hours
• The opportunity to progress your career within the heritage sector
• Apprenticeship opportunities
• Subscriptions to professional bodies
• Free access to all English Heritage sites for you and up to six friends and family members
• 25% discount in our shops and cafes
• Enhanced maternity, paternity or shared parental leave
• Options to buy additional leave
• An inclusive working atmosphere where everybody is supported from all backgrounds, religions and with different needs
• Opportunities to go to some of our great live music and history events

Interviews will be held on Thursday, 12th March at Marble Hill House, TW1 2NL.