Customer Service Advisor — Growth, Training & Holiday Perks

First Home Improvements; Norwich; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A customer service-oriented company in Norwich is seeking a customer service advisor to support customer orders and queries through various communication platforms. The ideal candidate should effectively handle calls and multitask, ensuring excellent service and meeting targets. This full-time role offers competitive pay and various employee benefits, including paid holidays and training opportunities. Candidates should be flexible and proficient in computer use, especially Microsoft programs.

Benefits

33 days paid annual holiday

Christmas - New Year close down

Discounts on company products

Line manager support with training opportunities

Qualifications

• Ability to communicate effectively with customers.
• Good phone contact handling skills.
• Good data entry and typing skills.

Responsibilities

• Support customer orders and queries via different communication platforms.
• Answer incoming calls and make outgoing calls.
• Multitask daily tasks including booking in personnel and appointments.

Skills

Effective communication

Phone handling skills

Active listening

Data entry and typing skills

Computer literacy

Tools

Microsoft Windows programs

Job description

A customer service-oriented company in Norwich is seeking a customer service advisor to support customer orders and queries through various communication platforms. The ideal candidate should effectively handle calls and multitask, ensuring excellent service and meeting targets. This full-time role offers competitive pay and various employee benefits, including paid holidays and training opportunities. Candidates should be flexible and proficient in computer use, especially Microsoft programs.