Customer Service Advisor

First Home Improvements; Norwich; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A customer service-oriented company in Norwich is seeking a customer service advisor to support customer orders and queries through various communication platforms. The ideal candidate should effectively handle calls and multitask, ensuring excellent service and meeting targets. This full-time role offers competitive pay and various employee benefits, including paid holidays and training opportunities. Candidates should be flexible and proficient in computer use, especially Microsoft programs.

Benefits

33 days paid annual holiday

Christmas - New Year close down

Discounts on company products

Line manager support with training opportunities

Qualifications

• Ability to communicate effectively with customers.
• Good phone contact handling skills.
• Good data entry and typing skills.

Responsibilities

• Support customer orders and queries via different communication platforms.
• Answer incoming calls and make outgoing calls.
• Multitask daily tasks including booking in personnel and appointments.

Skills

Effective communication

Phone handling skills

Active listening

Data entry and typing skills

Computer literacy

Tools

Microsoft Windows programs

Job description

• Location: Close to Norwich Airport, NR6 6BB
• 36.5 hours a week: Shift Patterns apply to this role: Monday – Friday (with rotational Saturday’s)
• During the week shifts between 08:30 to 19:00 Monday to Thursday and 08:30 to 17:30 on Fridays
• Office is usually open from 09:00 to 13:30 Saturdays (with rotational Saturdays)

Main Purpose of Role

As a customer service advisor, you will be working as part of a team to support customer orders and queries via different communication platforms, telephone calls, emails, live web chat and occasionally via letter. The ideal candidate will ensure all our customers receive the best customer services, making sure that queries are dealt with in the appropriate timeframe. Answering a range of incoming calls and make outgoing calls to both existing and new customers (this role involves no cold calling!). The candidate will have set targets and KPI’s, including call volumes, lead generation, booking activity, and contact quality. The ideal candidate will be flexible and able to multitask, daily tasks will vary from booking in Surveyors, Service Engineers and appointments for quotations.

• Ability to communicate effectively with people, internally and externally
• Good phone contact handling skills and active listening
• Good data entry and typing skills
• Computer literate and knowledge of Microsoft Windows-based programs

About This Role

• 33 days paid annual holiday (including Bank Holidays)
• Christmas - New Year close down
• Discounts on company products
• Line manager support with training opportunities

Pay: Industry competitive daily / weekly pay