Customer Service Advisor: Grow Your Impact & Skills

Dubizzle Limited; United Kingdom; On-site; GBP 24,000; Full time

Job summary

A leading company in customer service is seeking a Customer Service Advisor for its Gainsborough office. In this full-time role, you will cultivate customer relationships, resolve inquiries, and ensure satisfaction. Candidates should exhibit strong communication skills, a passion for customer interactions, and proficiency in Microsoft Office. This position offers a starting salary of £23,914, a great benefits package, and opportunities for personal development within a supportive environment.

Benefits

26 Holidays + bank holidays

Free onsite parking

Company Pension up to 15%

Development opportunities

Cycle-to-work scheme

Employee Discount programme

Refer a friend scheme

Employee Assistance programme

Share Scheme

HealthCare Cash plan

Qualifications

• Experience in a customer service role is required.
• Ability to manage customer queries effectively.
• Requires strong communication and IT skills.

Responsibilities

• Build customer relationships to ensure satisfaction.
• Manage customer caseload with the sales team.
• Resolve queries via email and telephone efficiently.
• Proactively identify solutions for customer needs.
• Drive continuous improvement in service delivery.

Skills

Excellent telephone manner

Strong verbal and written communication skills

Passion for customer experience

Great IT skills

Relationship building

Workload management

Tools

Microsoft Office Suite

SAP

Job description

A leading company in customer service is seeking a Customer Service Advisor for its Gainsborough office. In this full-time role, you will cultivate customer relationships, resolve inquiries, and ensure satisfaction. Candidates should exhibit strong communication skills, a passion for customer interactions, and proficiency in Microsoft Office. This position offers a starting salary of £23,914, a great benefits package, and opportunities for personal development within a supportive environment.