Customer Experience Advisor – Growth & Support

iRock School of Music; Farnborough; On-site; GBP 23,000 - GBP 27,000; Full time

Job summary

A music education provider based in Farnborough is looking for a Customer Experience Advisor to enhance communication with parents and schools. The ideal candidate should have 1-2 years of customer service experience, excellent communication skills, and the ability to solve problems effectively. This full-time position offers a starting salary of £23,000 and benefits such as 27 days of holiday, a company bonus scheme, and opportunities for professional development.

Benefits

Company-wide bonus scheme

Health and wellbeing package

Opportunities for professional growth

Qualifications

• 1–2 years of experience in customer service and/or administration.
• Excellent verbal and written communication skills.
• A calm, patient, and professional approach to customer care.

Responsibilities

• Deliver exceptional customer service by phone and email.
• Respond to enquiries efficiently and accurately.
• Build positive relationships with parents, schools, and internal teams.

Skills

Customer service experience

Verbal and written communication

Problem-solving

Time-management

Organizational skills

Job description

A music education provider based in Farnborough is looking for a Customer Experience Advisor to enhance communication with parents and schools. The ideal candidate should have 1-2 years of customer service experience, excellent communication skills, and the ability to solve problems effectively. This full-time position offers a starting salary of £23,000 and benefits such as 27 days of holiday, a company bonus scheme, and opportunities for professional development.