Customer Care & Bets Advisor (Part-Time)

William Hill PLC; Kingswood; On-site; GBP 40,000 - GBP 60,000; Part time

Job summary

A leading retail betting company is seeking a part-time Customer Service Representative to enhance customer experience at their Kingswood location. You will process bets, assist with inquiries, and build relationships with customers while promoting safe gambling practices. This role offers competitive benefits including annual pay review, a bonus scheme, and extensive training opportunities. Ideal candidates are 18+, have a strong passion for customer service, and possess excellent interpersonal skills.

Benefits

Annual Pay Review & Bonus Scheme

28 days holiday (pro rata)

Paid birthday day off

Subsidised travel in London

Pension plan with 4% matching

Employee discounts in various stores

Career development opportunities

Qualifications

• Age 18+ is a legal requirement.
• Passion for delivering excellent customer service.
• Ability to engage with customers from all walks of life.

Responsibilities

• Welcome customers warmly.
• Process bets and assist with customer inquiries.
• Demonstrate how to use betting terminals.
• Build lasting relationships with customers.
• Champion safe gambling practices.
• Support managers with shop displays and operations.

Skills

Customer service orientation

Interpersonal skills

Empathy

Engagement with diverse customers

Job description

A leading retail betting company is seeking a part-time Customer Service Representative to enhance customer experience at their Kingswood location. You will process bets, assist with inquiries, and build relationships with customers while promoting safe gambling practices. This role offers competitive benefits including annual pay review, a bonus scheme, and extensive training opportunities. Ideal candidates are 18+, have a strong passion for customer service, and possess excellent interpersonal skills.