Customer Support Centre Specialist (Mon–Fri, 8am–5pm)

Apleona GmbH; Motherwell; On-site; GBP 20,000 - GBP 25,000; Full time

Job summary

A leading facilities management provider in the UK is seeking a Customer Support Centre Operative in Motherwell. This role involves delivering excellent customer service to both internal and external clients, handling calls, and managing administrative tasks. Candidates should have strong communication skills and customer service experience. Familiarity with Navision and purchase ordering systems is a plus. The position offers a competitive salary, 22 holiday days, and various employee perks.

Benefits

Competitive salary

22 holiday days, plus bank holidays

Employee discounts via Perkbox

Cycle to work scheme

Access to a virtual GP

Access to a health & wellbeing app

Qualifications

• Strong written and verbal communication skills required.
• Experience in customer service is essential, including call taking.
• Proficient in using computers for Word, Excel, and Outlook.

Responsibilities

• Provide excellent customer service to internal and external clients.
• Answer telephone calls and record work requests.
• Raise purchase orders and perform various administration tasks.

Skills

Strong written and verbal communication skills

Excellent customer service

Computer skills (Word, Excel, Outlook)

Experience with Navision

Knowledge of Purchase Ordering systems

Job description

A leading facilities management provider in the UK is seeking a Customer Support Centre Operative in Motherwell. This role involves delivering excellent customer service to both internal and external clients, handling calls, and managing administrative tasks. Candidates should have strong communication skills and customer service experience. Familiarity with Navision and purchase ordering systems is a plus. The position offers a competitive salary, 22 holiday days, and various employee perks.