Customer Support & Operations Coordinator

Intrepid Manufacturing Ltd.; Nuneaton; On-site; GBP 20,000 - GBP 30,000; Full time

Job summary

A small manufacturing company in Nuneaton is seeking a Customer Support Administrator. In this role, you will handle customer orders, communicate updates, and resolve queries. You will need strong organizational skills and the ability to work both independently and as part of a team. Familiarity with Microsoft Excel, Word, Outlook, and Teams is essential. The company offers on-the-job training and a supportive work environment.

Qualifications

• Previous experience in customer service or administration preferred.
• Strong written English skills for clear communication.
• Basic mathematics for measuring and pricing tasks.

Responsibilities

• Process customer orders accurately using the company database.
• Communicate daily with customers via phone and email.
• Handle customer queries and complaints professionally.

Skills

Strong problem-solving skills

Excellent organizational skills

Effective communication

Ability to work independently

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Xero accounting software

Smartsheet

Job description

A small manufacturing company in Nuneaton is seeking a Customer Support Administrator. In this role, you will handle customer orders, communicate updates, and resolve queries. You will need strong organizational skills and the ability to work both independently and as part of a team. Familiarity with Microsoft Excel, Word, Outlook, and Teams is essential. The company offers on-the-job training and a supportive work environment.