Customer Service Specialist

Specsavers; Nottingham; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

If you love helping people, solving problems, and being part of a team that prides itself on doing the right thing, then you might just be the person we’re looking for.

As a Customer Service Specialist, you’ll be the friendly voice and helpful guide our customers and store colleagues rely on every day. Whether you’re responding by phone, email, or live chat, you’ll listen closely, understand their needs, and create experiences that feel effortless, personal, and genuinely supportive. You’ll be trusted to handle a variety of queries, keep accurate notes, and make sure every customer feels valued from the moment they reach out. Calls to and from customers make up at least 60% of our interactions, so confidence and warmth over the phone will be key to your success.

You’ll play an important role in keeping customers at the heart of everything we do, using your empathy and communication skills to inspire trust. There will be times when you’ll need to escalate an issue or collaborate with colleagues in stores, IT, area teams or your manager, and you’ll approach every challenge with professionalism and positivity. We’ll support you with all the training you need, including becoming multi‑skilled across different channels and workstreams, so you can grow your confidence and capability. Staying curious about our products, campaigns and processes will help you give customers the best support, while also helping you develop your own career.

You’ll bring strong written communication skills, a professional and reassuring phone manner, and the ability to use Microsoft Office and multiple systems with ease. Most importantly, you’ll be a team player who’s comfortable making decisions and committed to achieving great results for customers and colleagues alike.

In return, you’ll be part of a company that’s dedicated to being a place where everyone is proud to belong. In this role, you’ll need to be able to commit to:

• Part time hours (15 per week) – working every Saturday, with 6 out of 10 Sundays. When not working a Sunday you’ll be required to work one day in the week.
• Saturday hours are 9am till 5pm / Sunday hours are 10am till 4pm / Weekdays are scheduled between 08:00 and 19:00
• Training – for the first week you’ll work 7th, 8th, 9th, 10th and 13th April (Office based 08:30 – 16:30 or 09:00 – 17:00)
• You’ll be based in our Contact Centre at Cirrus House, Nottingham

If you’re ready to make a meaningful impact every day, grow your skills, and be part of a brand that truly cares, we’d love to hear from you.

Apply now!