Claims Assessor

Political, International and Development Studies Student Association; United Kingdom; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading insurance company in the UK is seeking Claims Assessors to manage claims cases and support customers through challenging times. The role involves collaboration with partners, decision-making, and clear communication. Candidates should be confident on the phone and adaptable. This position offers various benefits including a generous pension scheme, holiday options, and opportunities for professional growth. Join a supportive team that values inclusivity and employee wellbeing.

Benefits

Bonus opportunity up to 6%

Generous pension scheme

25 days holiday plus bank holidays

Private Medical Benefit

Retailer discounts

Free Aviva shares

Supportive parental leave policies

Flexible benefits

Paid volunteering days

Qualifications

• Confident communicator with a range of people.
• Ability to explain reasoning and negotiate effectively.
• Experience in insurance or income protection is a plus.

Responsibilities

• Manage a portfolio of claims cases with partners.
• Support customers during difficult times.
• Use rehabilitation, motivational interviewing, and relationship management.

Skills

Confident on the phone

Strong decision-making

Good planning and organizing

Resilient and adaptable

Job description

A Bit About the Job

Do you enjoy speaking with people on the phone? Are you naturally curious, open to challenges, and great at simplifying things? If so, this could be the perfect role for you.

Overview

We’re growing our Income Protection Claims Team and looking for new Claims Assessors (known as Claims Case Managers at Aviva) to join us. You will manage a portfolio of claims cases, working closely with internal and external partners to support both employers and employees. By assessing claims, arranging treatment, and providing telephony support, you will help to get the best outcome for the customer.

You will support customers during difficult times, whether they’re off work, returning, or facing long‑term absence. This role involves helping people through treatment, financial stress, or life‑changing events so you’ll need to support individuals with empathy and clarity.

You will be part of a collaborative team that uses a mix of rehabilitation, motivational interviewing, and relationship management to get the best outcomes.

100% office attendance will be required for a minimum of 6 months and then potential of some home working dependent on progression in line with Step progression framework.

Skills and Experience

• Confident on the phone and able to communicate clearly with a range of people.
• Strong decision‑making skills; you can explain your reasoning and negotiate effectively.
• Great at planning, organising, and managing your time.
• Resilient, adaptable, and keen to keep learning.
• Experience in insurance or income protection is a bonus, but not essential.

What You’ll Get for This Role

Our purpose - with you today, for a better tomorrow is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Bonus opportunity – 6% of annual salary (actual amount depends on your performance and Aviva’s).
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva‑funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further – up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carers leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone

We’re inclusive and welcome everyone. We want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending at least 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.