Domestic Major Loss Adjuster

Aviva plc; Brighton; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading insurance provider in the United Kingdom is seeking a Domestic Major Loss Adjuster for Hampshire & Sussex. This role involves managing high-value domestic claims at every stage, ensuring customer satisfaction while adhering to industry standards. The ideal candidate has a strong background in handling complex claims and a professional qualification such as Cert CII. The company offers a competitive salary, bonuses, a generous pension scheme, and flexible working arrangements, ensuring a supportive work environment.

Benefits

Competitive salary

Bonus opportunity

Generous pension scheme

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Retailer discounts

Free Aviva shares through Matching Share Plan

Supportive policies including parental leave

Flexible benefits

Paid volunteering days

Wellbeing support

Qualifications

• Experience managing high-value claims ideally around £100,000.
• Proven track record in claims management from start to finish.
• Deep understanding of insurance principles and regulations.

Responsibilities

• Manage high-value domestic property claims from instruction to completion.
• Ensure customer satisfaction and cost-effective resolutions.
• Meet customers face-to-face in the Hampshire & Sussex area.

Skills

High-Value Claims Experience

Technical Know-How

Customer Focus

Education

Cert CII or CILA

Job description

Overview

Domestic Major Loss Adjuster – Hampshire & Sussex

This is a standout career opportunity for a seasoned Loss Adjuster to join Aviva’s Major Complex Claims team, taking full ownership of high-value, complex domestic home claims from start to finish.

If you're seeking a role that offers genuine autonomy, a strong emphasis on work-life balance, and the chance to manage some of the most challenging and rewarding claims in the industry—this could be the next step in your career!

A bit about the job:

As a Major Loss Field Adjuster, you will manage high-value domestic property claims from instruction through to completion, ensuring the highest standards of customer satisfaction and cost-effective resolution. This is a field-based role where you’ll be meeting our customers face-to-face. We are specifically looking for a professional residing in or around the Hampshire & Sussex area to service this region. Enjoy the freedom and trust to manage your claims from cradle to grave. Your expertise will guide customers through what is often a stressful time, delivering Aviva’s promise of being ‘With you today, for a better tomorrow.’

Skills and experience we’re looking for:

• High-Value Claims Experience: Ideally, you have experience with claims around £100,000, but we’re happy to consider those with experience over £50,000.
• Professional Growth: A minimum qualification of Cert CII or CILA is required, and if you’re aiming for Dip CII, that’s fantastic! But don’t worry, it’s not a must.
• Technical Know-How: Your deep understanding of insurance principles, subrogation, underwriting practices, and ABI report writing will be highly valued.
• Building Practices Insight: Knowledge of building practices and regulations for property reinstatements and tendering processes is a big plus.
• Customer Focus: You have a proven track record of managing claims from cradle to grave, always keeping customer satisfaction at the forefront.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary competitive (depending on location, skills, experience, and qualifications)
• Bonus opportunity – 8 % of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

We’ll also consider all forms of flexible working, including part time and job shares.

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to [e-mail]