Catastrophic Bodily Injury Lead & Motor & Casualty

Aviva Direct Ireland Limited; Greater London; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A leading insurance firm in the UK is seeking a Catastrophic Injury Claims Lead to supervise the claims capability across the organization. In this role, you will shape strategy while developing high-performing teams in a complex environment. Key responsibilities include managing complex claims, influencing pricing decisions, and collaborating with reinsurers. The ideal candidate will have expertise in Catastrophic Injury claims, strong leadership skills, and strategic thinking abilities. This position offers competitive salary and comprehensive benefits.

Benefits

Competitive starting salary

Bonus opportunity

Generous pension scheme

29 days holiday plus bank holidays

Private Medical Benefit

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Parental and carer's leave

Flexible benefits

3 paid volunteering days

Qualifications

• Experience leading teams in Catastrophic Injury claims management.
• Ability to influence and manage internal and external stakeholders.
• Strong understanding of Personal Injury Discount Rate and care provision.

Responsibilities

• Lead Catastrophic Injury claims capability across Aviva UKGI.
• Shape the Catastrophic Injury strategy and influence pricing decisions.
• Act as a claims liaison with reinsurers for queries and renewals.

Skills

Deep expertise in Catastrophic Injury and PPO claims

Strong leadership capability

Excellent technical understanding of Catastrophic Injury claims

Confident stakeholder manager

Strategic thinker with risk awareness

Job description

Overview

Catastrophic Injury Claims Lead

This is a great job for someone who…

…is an experienced leader in Catastrophic Injury claims arising from motor and liability policies and enjoys shaping strategy as much as developing people. You might be stepping up from a senior technical role, already leading a specialist team, or looking for an opportunity to influence industry thinking across the UK. If you’re motivated by delivering brilliant outcomes for customers, supporting talented colleagues, and driving performance in a complex and high‑impact environment, this role could be ideal for you.

About the job

This role exists to lead and develop our Catastrophic Injury claims capability (including the management of our PPO portfolio) across Aviva UKGI, including Direct Line. You’ll join our Major & Complex Claims team, working within a specialist sub-team that handles our most complex, sensitive, and high‑value personal injury cases. You’ll be accountable for delivering strong indemnity performance, excellent customer outcomes, and effective governance. You’ll shape our Catastrophic Injury strategy, influence pricing and underwriting decisions, and represent Aviva with external industry bodies.

You will be an integral claims liaison point with reinsurers for claims queries and during the renewal cycle. Your work will help us support customers and seriously injured claimants through life‑changing events while strengthening Aviva’s position as a market leader.

Skills and experience

• Deep expertise in Catastrophic Injury and PPO claims.
• Strong leadership capability with proven experience developing high‑performing teams.
• Excellent technical understanding Catastrophic Injury claims, the Personal Injury Discount Rate, PPOs and care provision.
• Confident stakeholder manager able to influence senior leaders, external industry bodies and reinsurers.
• Strategic thinker with strong risk, governance, and audit awareness.

What you’ll get for this role

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Competitive starting salary (depending on location, skills, experience, and qualifications)

• Bonus opportunity – 12% of annual salary. Actual amount depends on your performance and Aviva’s.

• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.

• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

• Aviva-funded Private Medical Benefit to help you get expert support when you need it

• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts

• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

• Brilliantly supportive policies including parental and carer’s leave

• Flexible benefits to suit you, including sustainability options such as cycle to work

• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others

• We take your wellbeing seriously with lots of support and tools

To find out more about working at Aviva take a look here. We’d love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email [e-mail]

Aviva is for everyone

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here. We’d love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email [e-mail]