Estate Management Team Lead

Encoreestates; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading property management company is seeking an Estate Management – Team Lead to coordinate resources and oversee the management of residential estates. The ideal candidate will have 8+ years of management experience, including budget management expertise and knowledge of property legislation. This role offers a supportive team environment, growth opportunities, a competitive salary, and a hybrid working model with 3 days in the London office and 2 days working from home.

Benefits

Great team environment

Growth opportunities

Competitive salary and benefits

Qualifications

• A minimum of 8 years of relevant management experience.
• Strong experience in budget management and financial control.
• Knowledge of relevant legislation like Landlord & Tenant Act.
• Detailed knowledge of building management and maintenance.

Responsibilities

• Coordinate resources to oversee a portfolio of residential estates.
• Communicate with key stakeholders and lead the team.
• Deliver outstanding service to customers.

Skills

Time management

Project management

Numeracy

Communication

Customer relationship management

Commercial awareness

Education

Degree preferable

MIRPM qualification

Other property qualifications (e.g., RICS)

Tools

Qube

Microsoft Office

Job description

Overview

At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since we opened our doors in 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings, we look after the people who call them home, treating each property as if it were our own.

The Encore culture not only attracts the brightest talent, but also industry recognition as we’ve been awarded Employer of the Year on many occasions. Our ambition is to be regarded as the most professional managing agent in the country - with a team of exceptional people who are energised by what they do. We’re all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish can make all the difference.

The role

The Estate Management – Team Lead is a pivotal role within our company. You will be responsible for coordinating all of the resources (internal & external) to effectively oversee the team’s portfolio of residential estates and deliver outstanding service to our customers. You will be communicating with key stakeholders and managing, supporting, motivating and leading the team to success.

The successful candidate will present with the following

The following qualifications, experience and skills are required or desirable for success in this role.

Qualifications

• Degree preferable. A good standard of education is essential.

• MIRPM qualification required

• Other property qualifications (e.g., RICS) are desirable.

Experience

• 8 years+ relevant management experience. While a background in estate management is desirable, your experience could be in surveying or property management.

• Strong experience of budget management, financial control and delivering cost-efficiency

• Knowledge of relevant legislation (e.g., Landlord & Tenant Act, RICS Code etc)

• Detailed working knowledge of building management, systems maintenance and repair projects

• Customer relationship management

Skills

• Excellent time management, prioritisation, delegation and project management skills

• Excellent numeracy/analytical skills and competency in dealing with financial information

• Excellent communication skills – letter writing and the written and verbal presentation of information

• Excellent computer skills – knowledge of Qube would be an advantage. Proficient in all Microsoft programmes and competent in mail merging.

• Excellent people skills – an ability to adapt your style as required

• Excellent commercial skills – demonstrate a savviness and awareness of commercial reality

Why Work with Us?

• Great Team Environment: You’ll be part of a friendly, supportive team that works hard and has fun along the way.

• Growth Opportunities: We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.

• Competitive Salary & Perks: We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.

We operate a hybrid working model at Encore with 3 days in our London office and 2 days working from home.