Nottingham IT Service Desk Engineer (1st Line)

The Compleat Food Group Limited; Nottingham; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading food company in Nottingham is seeking a 1st Line IT Engineer to join their innovative IT team. In this role, you will support the business by managing issues raised through the Service Desk system, from identification to resolution. The ideal candidate will have experience in an IT Service Desk environment, excellent communication skills, and a willingness to grow their IT career. The position offers great opportunities for personal development and a supportive work culture.

Benefits

Salary Sacrifice Schemes

33 days’ annual leave

Enhanced retail discounts

Free product handouts

EV charging points

24/7 access to GroceryAid

Physical Wellbeing Hub

Free diet & nutrition advice

Online wellbeing support

Financial wellbeing tools

Personalised online learning platform

Training opportunities

Formal Performance Development Plans

Company Mentoring Scheme

Recognition through Club Compleat

Qualifications

• Experience of acting as a Point of Contact and ownership of customer issues for service-related questions.
• Can demonstrate opening questioning, faulting finding, critical thinking and problem-solving skills.
• Experience working in a multi-site environment (desirable).

Responsibilities

• Receive and log incidents and requests using the Service Desk software.
• Diagnose IT issues and apply a 1st time fix or escalate to a resolver team.
• Ensure queues are managed in line with the expectations of the business.

Skills

Willingness to start or continue IT career

Experience in working in an IT Service Desk environment

Excellent verbal and written communication

Customer oriented and drive for results

Problem-solving skills

Job description

A leading food company in Nottingham is seeking a 1st Line IT Engineer to join their innovative IT team. In this role, you will support the business by managing issues raised through the Service Desk system, from identification to resolution. The ideal candidate will have experience in an IT Service Desk environment, excellent communication skills, and a willingness to grow their IT career. The position offers great opportunities for personal development and a supportive work culture.