Hybrid IT Application Support Specialist

Parking Network BV; Uxbridge; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading IT solutions provider in Uxbridge is seeking an experienced IT Application Support Analyst. This hands-on role involves providing first and second line support for business-critical systems in a hybrid working environment. Responsibilities include troubleshooting application issues, monitoring performance, and working collaboratively with users and suppliers. Ideal candidates will have strong troubleshooting skills and experience in a Microsoft environment. Join a supportive team committed to professional development and a positive workplace culture.

Benefits

Company Pension

Supportive team environment

Opportunities for career growth

Qualifications

• Proven experience in IT Application Support or Systems Support.
• Strong troubleshooting abilities.
• Experience in providing first and second line support.
• Knowledge of Microsoft-based environments.
• Familiarity with incident and problem management processes.

Responsibilities

• Provide first and second line application support for business-critical systems.
• Configure, support, and maintain applications.
• Troubleshoot application and system issues.
• Monitor application performance and respond to alerts.
• Log, track, and manage incidents through the service management system.

Skills

Troubleshooting skills

Customer-focused support

Attention to detail

Communication skills

Tools

Microsoft Office 365

SQL querying

Job description

A leading IT solutions provider in Uxbridge is seeking an experienced IT Application Support Analyst. This hands-on role involves providing first and second line support for business-critical systems in a hybrid working environment. Responsibilities include troubleshooting application issues, monitoring performance, and working collaboratively with users and suppliers. Ideal candidates will have strong troubleshooting skills and experience in a Microsoft environment. Join a supportive team committed to professional development and a positive workplace culture.