Hybrid Application Support Analyst (Second‑Line)

Scc; Greater London; Hybrid; GBP 28,000 - GBP 30,000; Full time

Job summary

A leading IT company in the UK is seeking an Application Support Analyst to join their proximity support team. The role involves providing second-line technical support for business applications, diagnosing issues, and managing updates. Ideal candidates will have solid analytical skills, a background in application support, and a proactive approach. This position offers a competitive salary package and opportunities for career development in a hybrid working environment.

Benefits

Company benefits

Flexible benefits scheme

Paid-for volunteering days

Qualifications

• Experience in application or IT support or data-related roles.
• Ability to explain technical details to non-technical users.
• Self-motivated and capable of prioritising tasks.

Responsibilities

• Monitor and triage support tickets and calls.
• Resolve issues and service requests promptly.
• Document support activities and troubleshooting steps.
• Assist with application upgrades and deployments.
• Identify recurring issues and suggest improvements.
• Participate in 24/7 coverage via a rota system.

Skills

Basic SQL and relational database knowledge

Strong analytical and problem-solving abilities

Effective communicator

Self-motivated

Full UK driving licence

Experience in application or IT support

Familiarity with IT ticketing systems

Experience with financial systems

Understanding of application monitoring

Knowledge of BI for data analysis

Basic scripting knowledge

Job description

A leading IT company in the UK is seeking an Application Support Analyst to join their proximity support team. The role involves providing second-line technical support for business applications, diagnosing issues, and managing updates. Ideal candidates will have solid analytical skills, a background in application support, and a proactive approach. This position offers a competitive salary package and opportunities for career development in a hybrid working environment.