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Customer Tech Support Specialist: IoT & Lab Systems

Malvern Panalytical Ltd

Malvern

On-site

GBP 30,000 - GBP 45,000

Full time

Today
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Job summary

A leading analytical technology company in Malvern is seeking a Customer Services Digital Specialist to act as the interface between the company and its customers. You will ensure the highest level of customer support, enhancing both client satisfaction and technical requirements. The ideal candidate will have a strong background in computer science, excellent problem-solving skills, and experience in a technical support role. Working at this dynamic company offers a chance to shape innovative work processes.

Benefits

Comprehensive induction program
Opportunities for skill development
Career advancement possibilities

Qualifications

  • Well-developed problem solving and troubleshooting ability.
  • Technical acumen with hardware and software.
  • Experience in customer facing, technical support role.

Responsibilities

  • Act as the interface with customers and channel partners.
  • Champion customer requirements within the factory.
  • Support design and deployment of new platforms.
  • Handle technical enquiries and secure deliverables.

Skills

Problem solving
Technical acumen
Strong communication skills
Flexibility/Adaptability

Education

BEng or BSc in a Computer Science related field

Tools

Laboratory instruments
Smart Manager Platform
Job description
A leading analytical technology company in Malvern is seeking a Customer Services Digital Specialist to act as the interface between the company and its customers. You will ensure the highest level of customer support, enhancing both client satisfaction and technical requirements. The ideal candidate will have a strong background in computer science, excellent problem-solving skills, and experience in a technical support role. Working at this dynamic company offers a chance to shape innovative work processes.
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