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Technical Support Specialist (Networking, Cloud & ITSM)

Cisilion (Group) Ltd

United Kingdom

On-site

GBP 30,000 - GBP 45,000

Full time

Today
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Job summary

A leading technology service provider in the UK seeks a support specialist to manage technical incidents for managed services clients. Ideal candidates should have foundational knowledge of Microsoft 365, Azure, and Cisco Networks, along with experience in operational service management. Responsibilities include managing alerts, collaborating with engineering for troubleshooting, and maintaining client communication to ensure satisfaction. The role is vital for optimizing client infrastructure and involves interaction with various technical environments.

Qualifications

  • Experience in a technical operational support environment.
  • Foundational technical experience with Microsoft 365, Azure, or Cisco Networks.
  • Working towards networking certifications like CCNA is ideal.

Responsibilities

  • Manage alerts, events, incidents, and requests for clients.
  • Perform technical triage and escalate issues as necessary.
  • Collaborate with engineering for troubleshooting support.

Skills

Technical operational support
Microsoft 365
Azure
Cisco Networks
Networking certifications
Cloud certifications
Incident Management
Automation

Tools

Service Now
Cherwell
Job description
A leading technology service provider in the UK seeks a support specialist to manage technical incidents for managed services clients. Ideal candidates should have foundational knowledge of Microsoft 365, Azure, and Cisco Networks, along with experience in operational service management. Responsibilities include managing alerts, collaborating with engineering for troubleshooting, and maintaining client communication to ensure satisfaction. The role is vital for optimizing client infrastructure and involves interaction with various technical environments.
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