Senior Product Consultant: Client Engagement & API Solutions

LGBT Great; Manchester; On-site; GBP 45,000 - GBP 55,000; Full time

Job summary

A global financial services provider in Manchester is looking for a Product Consultant to enhance customer engagement. The role involves improving system efficiency, maintaining documentation, and collaborating with implementation teams for seamless integrations. Candidates should have a bachelor’s degree in computer science or a related field, along with strong skills in scripting and API integrations. This position requires excellent interpersonal communication and problem-solving abilities within a supportive team environment.

Qualifications

• Strong knowledge of scripting and API integrations.
• Proficiency in providing efficient web-portal support.
• Excellent problem-solving skills and attention to detail.

Responsibilities

• Improve system efficiency by consulting with end-users.
• Maintain and improve customer engagement documentation.
• Work with specialists and managers for implementations.
• Escalate support tickets and triage when necessary.
• Collaborate with product teams for new products.
• Join project calls to provide product expertise.

Skills

Scripting knowledge (Python or similar)

Web-portal support proficiency

Interpersonal and communication skills

Problem-solving skills

Agility in learning new products & processes

Project management experience

Education

Bachelor's degree in Computer Science or related field

Job description

A global financial services provider in Manchester is looking for a Product Consultant to enhance customer engagement. The role involves improving system efficiency, maintaining documentation, and collaborating with implementation teams for seamless integrations. Candidates should have a bachelor’s degree in computer science or a related field, along with strong skills in scripting and API integrations. This position requires excellent interpersonal communication and problem-solving abilities within a supportive team environment.