Senior Product Consultant, Risk & AI Solutions

Moody's Investors Service; Manchester; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading financial services company in Manchester seeks a Product Consultant to improve system efficiency and provide technical support within the Customer Engagement team. This role includes consulting with users, managing technical documentation, and collaborating with internal teams to enhance client solutions. The ideal candidate has a strong scripting knowledge, excellent communication skills, and a relevant degree. This is a fantastic opportunity to join a dynamic team that prioritizes inclusivity and innovation.

Qualifications

• Strong knowledge of scripting (Python or similar) and API integrations.
• Exceptional interpersonal and communication skills.
• Agile and ability to learn new products and processes.

Responsibilities

• Improving system efficiency by consulting with end-users.
• Maintenance and improvement of technical documentation.
• Work with Implementation Specialists and Project Managers.
• Point of escalation for support tickets relating to workflow tools.
• Collaborate with Product teams for new products and upgrades.
• Joining implementation calls to provide product expertise.

Skills

Scripting knowledge (Python or other)

API integrations (RESTful)

Web-portal support

Interpersonal and communication skills

Problem-solving skills

Project management experience

Agility in learning

Education

Bachelor's degree in computer science or similar

Job description

A leading financial services company in Manchester seeks a Product Consultant to improve system efficiency and provide technical support within the Customer Engagement team. This role includes consulting with users, managing technical documentation, and collaborating with internal teams to enhance client solutions. The ideal candidate has a strong scripting knowledge, excellent communication skills, and a relevant degree. This is a fantastic opportunity to join a dynamic team that prioritizes inclusivity and innovation.