Facilities Manager

IWFM Regional/Special Interest Group; United Kingdom; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading workplace management organization in the UK is looking for a passionate Facility Manager to enhance our workplace experience across various sites. The ideal candidate will drive operational excellence, manage budgets, and lead a high-performing team. They will enhance colleague satisfaction and ensure compliance with UK regulations while fostering strong relationships with stakeholders. A Bachelor's degree and 3-5 years of relevant experience are required. Join us in creating frictionless workplaces every day.

Benefits

Competitive salary

Career development opportunities

Flexible working hours

Qualifications

• 3-5 years of relevant experience in facility management.
• Strong understanding of UK regulatory compliance.
• Experience in managing operational budgets.

Responsibilities

• Lead on-site facilities team ensuring service excellence.
• Manage operational budgets and vendor negotiations.
• Conduct facility inspections and quality assurance.

Skills

Strategic Ownership

Problem-Solving

Customer-First Approach

Facilities Expertise

Leadership Experience

Education

Bachelor's Degree

Tools

HVAC systems

Building Management Systems (BMS)

Job description

Overview

We are seeking a highly motivated, self–starting, and proactive Facility Manager to take complete ownership of our workplace and provide the world s best workplace experience for every colleague, at every site, every day. This role is perfect for a talented individual who is passionate about creating an exceptional and frictionless environment for our colleagues, driving engagement, and ensuring operational excellence.

Our Four Strategic Pillars

• Tailor our spaces to inspire innovation, promote collaboration, and strengthen connections between colleagues, customers, and our brand
• Take responsibility for operational excellence across all services delivered within the site by demonstrating resilience and mitigating risk
• Provide the best buildings at the most competitive costs
• Create exceptional moments to deliver a frictionless experience for colleagues our moments that matter consistently

What You\'ll Do

• Lead and inspire the on–site facilities team, fostering a high–performance culture focused on service excellence and continuous improvement.
• Adapt global workplace programs to local nuances, maintaining brand consistency and driving the successful adoption of Workplace initiatives throughout the Workplace Experience Ambassadors, Facility Management & Engineering, Mailroom, Housekeeping, or other partners.
• Mentor, coach, and support team development, including performance evaluations, training, and recruitment.
• Leverage data–driven insights to optimize program delivery and enhance colleague engagement.

Operational Efficiency & Cost Management

• Manage operational budgets diligently, identifying efficiencies to provide the best buildings at the most competitive costs.
• Oversee procurement, ensuring optimal value in facility services, supplies, and equipment through strategic negotiation and vendor management.
• Develop and manage robust preventive maintenance programs to ensure peak performance and longevity of all building systems.
• Proactively identify and mitigate operational risks, ensuring compliance, safety, and business continuity.
• Coordinate and manage all facility repairs, maintenance, and minor projects, working with technicians and third–party contractors.
• Conduct facility inspections and quality assurance, adhering to all local, state, and federal regulations.

Facilities Expertise

• Manage all building fabrics M&E systems and infrastructures including HVAC (BMS, AHU units, chillers, boilers), Electrical systems (LV, Emergency lightings, UPS Generators), Water systems, legionella control, Fire protection systems (detection, suppression/ compartmentation) preferably within commercial buildings and associated facilities (gym, car parks, restaurants etc).
• Ensure PPM and Reactive works are delivered and performed in accordance with OEM, Asset life, SFG 20 standards.
• In–depth understanding of UK regulatory compliance (EICR, LOLER,F Gas etc) safety protocols, building codes, ability to interpret British standards and updates in legislations.
• Oversee soft FM services (cleaning, regular floor walks and spot checks, waste management etc)
• Conduct subcontractor performance reviews and compliance checks
• Manage permit to works systems for high–risk areas– hot works, work at height, confined spaces.

Frictionless Workplace & Client Relations

• Serve as the primary point of contact for colleague inquiries and service requests, resolving issues swiftly and efficiently to create exceptional moments and a frictionless experience.
• Gather and analyse occupant feedback to continuously refine service delivery and enhance the overall workplace experience.
• Cultivate strong relationships with local client leadership and stakeholders, providing timely updates and strategic insights.
• Generate compelling reports that translate program performance data into actionable insights, demonstrating return on experience and colleague impact.

What Success Looks Like

• Adoption Excellence: Consistently meeting Workplace Experience standards.
• Operational Efficiency: Minimized friction in daily workplace interactions and proactive scheduling.
• Problem Resolution: Effective identification, troubleshooting, and resolution of complex issues.
• Engagement Impact: Measurable improvement in colleague satisfaction related to Workplace Experience.
• Relationship Strength: Strong partnerships with colleagues and stakeholders, evidenced by proactive collaboration.
• Values Alignment: Leading by example, consistent with \'s RISE values (Respect, Integrity, Service, and Excellence).

What You Bring

• Strategic & Proactive Ownership: Ability to independently drive initiatives and take full responsibility for the workplace environment.
• Problem–Solving & Decision–Making: Proven ability to handle complex challenges and make critical, timely decisions.
• Customer–First Approach: Unwavering commitment to prioritizing colleague needs in every program and process.
• Relationship Building & Influence: Demonstrated success in building influence and driving results with diverse stakeholders.
• Facilities Expertise: In–depth understanding of regulatory compliance, safety protocols, building codes, and best practices in facility management, including HVAC, plumbing, electrical, and safety systems.
• Financial Acumen: Experience in managing operational budgets, identifying efficiencies, and overseeing procurement.
• Leadership Experience: Preferred experience in staffing, selection, training, development, and performance management of teams.
• Communication & Influence: Exceptional ability to guide complex discussions, convey expectations, and motivate teams towards excellence.
• Education & Certifications: Bachelor\'s Degree preferred with 3–5 years of relevant experience, or an equivalent combination of education and experience. Valid driver\'s license required. Facility Management certification (e.g., CFM, FMP) preferred.