Real-Time WFM & Performance Analyst

Capital On Tap; Cardiff; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading fintech company based in Cardiff seeks a resource planner to optimize operations. The role involves leveraging telephony platforms and workforce management tools to enhance efficiency. You will produce performance reports and balance workloads to meet service level targets. We value inclusivity and encourage applicants from diverse backgrounds. This hybrid role offers excellent benefits, including private healthcare and an annual learning budget.

Benefits

Private Healthcare

Worldwide Travel Insurance

Anniversary Rewards

Pension Scheme

Cycle to Work Scheme

Dog Friendly Offices

Qualifications

• Experience within a Resource Planning Team is essential.
• Prior use of Telephony Platforms and Workforce Management tools required.
• Confident with Excel and Google Sheets for data analysis.

Responsibilities

• Achieve Service Level targets through workforce management.
• Use tools to ensure adherence to schedules.
• Produce performance reports detailing KPI performance.

Skills

Resource Planning Experience

Telephony Platforms Usage

Workforce Management Tools

Data Analysis with Excel/Google Sheets

Operational Efficiency Insights

Workload Prioritization

Job description

A leading fintech company based in Cardiff seeks a resource planner to optimize operations. The role involves leveraging telephony platforms and workforce management tools to enhance efficiency. You will produce performance reports and balance workloads to meet service level targets. We value inclusivity and encourage applicants from diverse backgrounds. This hybrid role offers excellent benefits, including private healthcare and an annual learning budget.