Workshop Controller

Hills Ford; Kidderminster; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading Ford dealership in Kidderminster is seeking a Workshop Controller to enhance workshop performance and customer service. The ideal candidate will drive team efficiency and develop team members’ skills, ensuring compliance with regulations. Experience in a workshop controller role or as a senior technician is essential. This full-time position offers benefits like a pension scheme and a cycle to work scheme, aiming to foster a supportive and innovative environment.

Benefits

Company pension

Cycle to work scheme

Free parking

On-site parking

Referral programme

Sick pay

Qualifications

• Experience as a Workshop Controller or in a similar role is essential.
• Must have experience working in a busy dealership environment.

Responsibilities

• Drive workshop technician team performance for efficiency and sold hours.
• Lead customer-facing team to maximize upsell while ensuring exceptional service.
• Develop skills and career progression of team members.
• Optimize operational processes within the Customer Journey.
• Ensure compliance with financial processes and regulations.

Skills

Leadership

Customer service

Team development

Job description

Overview

An exciting new opportunity has come up here at our Kidderminster Ford car, van and motorhome dealership. This is a great opportunity for you to become a key member of our dealership team.

Responsibilities

As Workshop Controller you will engage your team to deliver the required commercial result and exceptional customer service. A Workshop Controller will also:

• Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
• Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exceptional customer service.
• Develop the skills, knowledge and career progression of team members.
• Optimise operational processes within the Customer Journey, such as Electronic Vehicle Health Checks and Videos.
• Ensure compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
• Make an impact across the department and whole dealership.

Qualifications & Experience

We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success. Experience in workshop controller role, as an experienced vehicle technician or senior service adviser role is essential. To excel in this role you need to have previous experience working in a busy dealership environment.

Employment Details

Job Type: Full-time

Benefits

• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Referral programme
• Sick pay

How to Apply

To apply for this role, please email [e-mail], with your cover letter and CV.

About Hills

Hills is a family-run automotive business with deep roots in Worcestershire, proudly serving local drivers and businesses for generations. Our main Ford site in Kidderminster is at the heart of everything we do, a long-established dealership known for friendly service, expert advice and a genuine commitment to our customers.

Alongside Hills Ford, the wider Hills group includes a growing range of automotive businesses, from aftercare and repairs to vehicle rental and contract hire, allowing us to support customers at every stage of their motoring journey. With the recent addition of the Geely brand, to strengthen our new car offering.

While the business continues to grow and evolve, our values remain the same: doing things properly, treating people fairly, and taking pride in our work. We’re a close-knit team where everyone plays a part, ideas are welcomed, and no two days are the same.

Whether you’ve got a question or some helpful feedback, we’re all ears and would welcome your comments. If you do have a question, we will endeavour to get back to you as soon as possible.

Based in the West Midlands, Hills Ford is proud to have a loyal following of customers. To be up to date with the latest news, offers and events, follow our social channels.

Office Details & Compliance

Reg Office: M.T.C.R Marketing LTD, Worcester Road, Kidderminster, Worcestershire, DY10 1JB and 169-171 Newtown Road, Malvern, United Kingdom, WR14 1PJ, Mustow Green, Kidderminster, Worcestershire, DY10 4LG. Reg. Company Number: 1735480. VAT Reg. No. GB899898891. Registered in England & Wales: 1735480. Registered Office: Hills Ford, Worcester Road, Kidderminster, DY10 1JB. Data Protection No: Z2372694.

MTCR Marketing Ltd T/A Hills Ford is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows MTCR Marketing Ltd T/A Hills Ford to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only (FRN: 1008486). We may introduce you to a selected panel of lenders. An introduction to a lender does not amount to independent financial advice, and we act as their agent for this introduction. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introductions. All finance applications are subject to status, terms and conditions apply. UK residents only, 18+, guarantees may be required.