Workshop Controller

Hills Ford; Kidderminster; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A local automotive workshop in Kidderminster is seeking a Workshop Controller to oversee daily operations. The role includes managing technician workloads, ensuring high customer satisfaction, and coordinating across departments. The ideal candidate will have experience in workshop management and excellent communication skills. A proactive mindset and the ability to lead a team are essential. This is a full-time on-site position offering an exciting opportunity to contribute to a well-run workshop.

Qualifications

• Experience in managing workshops with a focus on operational efficiency.
• Proven ability to ensure customer satisfaction and maintain strong relationships.
• Excellent communication skills to liaise effectively with technicians and customers.
• Knowledge of best practices in aftersales operations.
• Strong organizational and time management skills.
• Experience in the automotive industry is a plus.

Responsibilities

• Oversee day-to-day operations of the workshop.
• Manage technician workloads to ensure smooth workflow.
• Ensure high levels of customer satisfaction.
• Coordinate with all departments.
• Maintain a productive and safe working environment.

Skills

Customer satisfaction

Communication skills

Organizational skills

Problem-solving

Leadership

Job description

Role Description

This is a full-time on-site role for a Workshop Controller located in Kidderminster. The Workshop Controller will oversee the day-to-day operations of the workshop, ensuring smooth workflow and efficient use of resources. Responsibilities include managing technician workloads, ensuring high levels of customer satisfaction, coordinating with all departments, and maintaining a productive and safe working environment.

Qualifications

• Experience in managing workshops with a focus on operational efficiency.
• Proven ability to ensure customer satisfaction by delivering high-quality service and maintaining strong customer relationships.
• Excellent communication skills to liaise effectively with technicians, customers, and other departments.
• Knowledge of best practices within aftersales operations to enhance service delivery.
• Strong organizational and time management skills to oversee daily workshop operations and prioritize tasks effectively.
• Previous experience in the automotive industry and familiarity with diagnostic tools and processes are a plus.
• A proactive, problem-solving mindset and the ability to lead and motivate a team.