Onsite 3rd-Line IT Support Specialist (Manufacturing)

Premier Foods Plc; Worksop; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading food manufacturer based in Worksop is seeking a highly experienced 3rd Line Technical Support Specialist. In this permanent, full-time role, you will resolve incidents and service requests, act as the technical representative for IT, and ensure compliance with security policies. Candidates should have extensive technical support experience, knowledge of networking and Microsoft technologies, as well as excellent troubleshooting skills. Competitive perks and opportunities for progression are offered.

Benefits

Company Pension

Private Medical

Bonus

Learning and development programmes

Wellbeing support

Opportunities for career progression

Qualifications

• Extensive experience in 3rd line technical support.
• Strong knowledge of networking and infrastructure management.
• Ability to troubleshoot in a fast-paced environment.

Responsibilities

• Resolve incidents and service requests within SLAs.
• Act as the on-site technical representative for IT.
• Document fixes and technical changes thoroughly.

Skills

Networking (SD-WAN, Aruba/Cisco)

Firewalls (Fortinet)

WiFi infrastructure

Microsoft technologies (AD, MECM, InTune, AutoPilot)

Okta

AWS

VMware/Nutanix

Scripting (PowerShell)

Excellent troubleshooting skills

Documentation skills

Communication skills

Ability to work autonomously

Manufacturing experience

Job description

A leading food manufacturer based in Worksop is seeking a highly experienced 3rd Line Technical Support Specialist. In this permanent, full-time role, you will resolve incidents and service requests, act as the technical representative for IT, and ensure compliance with security policies. Candidates should have extensive technical support experience, knowledge of networking and Microsoft technologies, as well as excellent troubleshooting skills. Competitive perks and opportunities for progression are offered.