Onsite Systems Support Specialist — 4 on / 4 off Shift

Ocado Technology Group; Dordon CP; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading technology firm in Dordon, England, is seeking a Systems Support Specialist to ensure business systems remain operational. You will oversee incidents, provide technical support, and work closely with cross-functional teams. Ideal candidates have at least 2 years of technical support experience and strong problem-solving skills. This role requires hands-on involvement in a fast-paced environment. The company offers competitive benefits, including 25 days of annual leave, private medical insurance, and family-oriented policies.

Benefits

25 days annual leave

Private Medical Insurance

Pension with employer matching

Cycle to Work Scheme

15% off at Ocado.com

Qualifications

• At least 2 years experience in technical support and incident management.
• Strong analytical skills to diagnose and resolve technical issues.
• Ability to explain technical concepts to a non-technical audience.

Responsibilities

• Oversee business system operations and manage incidents.
• Act as a technical point of contact for teams and resolve issues.
• Drive improvements in business system operations.

Skills

Technical support experience

Problem-solving mindset

Strong communication skills

Stakeholder engagement

Organisational skills

Process-oriented

Self-motivated

Education

Technical certifications in Hardware, Software, or Networking

Job description

A leading technology firm in Dordon, England, is seeking a Systems Support Specialist to ensure business systems remain operational. You will oversee incidents, provide technical support, and work closely with cross-functional teams. Ideal candidates have at least 2 years of technical support experience and strong problem-solving skills. This role requires hands-on involvement in a fast-paced environment. The company offers competitive benefits, including 25 days of annual leave, private medical insurance, and family-oriented policies.